General Manager - Hilton London Euston

Exceptional Hospitality Starts with You

A Hilton General Manager is a hospitality leader, a brand ambassador, and a steward of Hilton’s legacy of delivering exceptional guest experiences. At the heart of every Hilton hotel is a commitment to warm, reliable, and hospitable service—and the General Manager brings this to life through thoughtful leadership and operational excellence.

About the Hilton Brand

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travellers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognised name in the industry, Hilton remains synonymous with the word ‘hotel’. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.

About the Property

Hilton London Euston is a 167-room Victorian hotel located in the heart of Bloomsbury, with excellent connectivity to Euston, King’s Cross and St Pancras. The property combines historic character with a varied F&B offering, including Mulberry’s Restaurant and the distinctive conservatory-style Woburn Place Dining Room, alongside a bar and lounge. With seven meeting rooms and 394 sq. m. of event space, the hotel also caters for meetings, events and group business. Its central London location provides convenient access to the capital’s business districts, transport connections and major visitor attractions.

How You’ll Make an Impact

As a General Manager at a Hilton property, you’re not just leading hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Your responsibilities will include:

• Lead with Hilton’s commitment to exceptional hospitality:  Oversee all hotel operations to deliver warm, reliable, and hospitable service – ensuring every guest experience is seamless, consistent, and reflective of the brand’s high standards
• Drive performance and profitability:  Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with innovative guest experiences
• Oversee property priorities:  Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment
• Set and execute strategic direction:  Shape short- and long-term goals, making decisions in the best interests of the hotel, the Hilton brand, and Hilton’s long-term vision
• Inspire and develop talent:  Provide visionary leadership to the executive team and all Team Members, embedding Hilton’s values and fostering a team of passionate and creative professionals
• Strengthen communication and collaboration:  Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability
• Commit to continuous improvement:  Uphold and exceed Hilton service standards, respond to audits proactively, and drive innovation and operational integrity across the business

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The ideal candidate is a strategic and hands-on leader, with a strong focus on owner relations, commercial performance, and operational excellence. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven experience as a General Manager within a full-service hotel environment, or a Shine 2 graduate ready to take the next step into your first General Manager role
• Passion for delivering memorable guest experiences that reflect the brand promise, with the ability to lead and positively influence change.
• A track record of driving innovative commercial growth.
• Highly visible leadership style that builds strong teams, partnerships, and networks 
• Strong business acumen in budget management, revenue forecasting, and strategic planning  
• A resilient and confident leader with strong communication skills, sound judgment, and the ability to balance strategic thinking with operational delivery.
• Degree or diploma in Hotel Management or equivalent 
• Fluency in English (spoken and written) 

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.