General Manager - Commercial Performance

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The General Manager – Commercial Performance is responsible for protecting the company commercially by ensuring acceptable contractual posture and adherence to company policy.  Manage and lead negotiating, structuring, and management of contractual documents that establish business relationships with vendors, customers and/or partners.  

Responsible for the contractual and financial components of managed services customer accounts, advising management of contractual rights and obligations, provide interpretation of terms and conditions, and ensuring egregious terms are contained to acceptable risk levels.

Our offices are based in Brisbane, Melbourne and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that due to the customer you’ll be helping us to support, we can only progress with Australian Citizens who are able to obtain and maintain a Baseline Security Clearance.

What you’ll do

As General Manager - Commercial Performance you will be focused on:

• Leading negotiations with customers, vendors and/or partners.
• Reviewing and approving documents for protection of the company's contractual posture and adherence to company policy.
• Advising management of contractual rights and obligations and provides interpretation of terms and conditions.
• Actively participating in the sales cycle, including commercial and contractual pre-sales support, tender requirement review and input, ensuring the solution has cost and revenue aligned, and risks identified are mitigated.
• Providing guidance and advice to subordinates within the latitude of established company policies in order to meet schedules and resolve technical problems. Recommends changes to policies and establishes procedures that affect the company.
• Establishing and maintaining appropriate systems for measuring necessary aspects of operational management and development across the Customer division.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Extensive knowledge of Managed Services (outsourcing) Contract Management.
• Deep understanding of business and technology strategies.
• Strong strategic background with the ability to grasp the big picture.
• Understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated experience in Account Management disciplines.
• Strong business and financial acumen, including finance management practices.
• 10+ years of senior commercial and contract management experience in a complex managed services environment.
• Proven skills in managing people and teams.
• Effective presentation skills with the ability to convey technical information across various levels.
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties.

Nice to have:

• Business Operations experience in both professional and managed services.
• Experience with Government contracts.
• Working with Tier 1 and/or Tier 2 Service Providers.
• Ability to lead Contract Negotiations greater than $100mil Total Contract Value, or greater than $30m Annual Contract Value.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.