General Manager - Amanpulo

Location Overview
Join our team in Amanpulo. Blissfully marooned in the Cuyo Archipelago of northern Palawan in the Philippines, Amanpulo lies on Pamalican Island, a private island fringed with white sand beaches and pristine reefs. Offering a back to nature experience in supreme comfort and privacy, this tropical paradise is lapped by calm clear seas ideal for water sports, while sandy tracks lead to deserted coves and jungle-clad lookouts.

Role

The General Manager of Amanpulo holds responsibility for the entire resort operation.  Reporting to the Managing Director APAC, the General Manager leads the team to operational excellence and delivers exceptional guest experiences, through ensuring colleagues are well informed and engaged, whilst focusing on revenues and maximising financial performance. In line with our value of Celebrating Communities, it is paramount that the General Manager is an active part of the local community. 

Responsibilities

• Develops an operational strategy that is aligned with the Aman Group business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Keeps operations teams focused on the critical components of operations to drive guest satisfaction and the desired financial results; makes and executes key decisions to keep property moving forward towards achievement of goals.
• Champions the Aman vision for product and service delivery and ensures alignment amongst the property Leadership team.
• Is highly visible and interfaces with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates appropriate development plans and develops colleagues based on their individual strengths, development needs, career aspirations and abilities. Ensures the same is done for all managers in the property.
• Suggests innovative marketing ideas to gain market share.
• Ensures operations team has a sales strategy with aggressive goals and motivates individuals to achieve these goals and maximize performance.

Requirements

• You are a visionary leader with a strong background in managing small to mid-size ultra-luxury resorts, ideally including experience in managing private residences.
• You will be a charismatic ambassador for the property, setting the highest standards of personal presentation and are able to uphold the reputation of the property through a quality-driven, guest-focussed approach.
• You will be a strong operational, highly organised leader who is visible in the business and enjoys interacting with guests and our colleagues.  In addition, you will be skilled at building relationships with external stakeholders.
• In addition to a deep understanding of luxury, you will be a strategic thinker, adept at identifying growth opportunities and fostering innovation. You will possess strong commercial and financial acumen to ensure top and bottom-line performance and act with integrity.
• You will have a bachelor’s degree in hospitality or other relevant discipline and are fluent in English.
• You will have a proven international track record, remote or island experience is ideal due to the location of this property to enable you to understand the unique demands and nuances of this property.

Benefits 

At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. 

• Competitive salary and a comprehensive benefits package.
• Extensive private health insurance, life and personal accident insurance, travel insurance.
• Access to the Colleague Complimentary Stay Scheme allowing you to explore our Aman and Janu properties and to enjoy discounted rates on Retail, F&B and Spa experiences. 
• Exclusive training and development opportunities supporting your growth with us.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.