We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
In Scope
Assist day to day operations for the members (OEP’s customers)
Mostly back office work and data entry
Covers data entry Xero (accounting software work)
Statement reconciliation
Inbox clearing and manages the work traffic coming in generic inboxes
Collections for customers/businesses
Job and quote creation
Quote follow up
Generic follow up – (Calling the members of a missing requirement, checking to confirm booking of a job & other clarifications)
Invoicing
Preparing all completed jobs to invoicing stage
Auditing technician’s compliance
Generating KPI reports
One off report requested by members
Receives after hours and/or regular calls depending on the member requirement
Makes outbound calls as needed (B2B calls)
Skill Requirement
Excellent written and verbal communication skills
Excellent multi-tasking skills
At least 1 year back office experience
Experience in customer service is favourable
Immediate to advanced computer skills
Attention to detail
Excellent Multi—tasking skills
Join the A-Team and experience the A-Life!
Skills Required
- Excellent written and verbal communication skills
- Excellent multi-tasking skills
- At least 1 year back office experience
- Experience in customer service
- Immediate to advanced computer skills
- Attention to detail
- Experience with Xero (accounting software)
- Invoicing and statement reconciliation experience
- Collections experience (B2B customer collections)
- Ability to generate KPI and ad-hoc reports
- Ability to handle inbound and make outbound B2B calls
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
