GALERIE Manager - Hong Kong

Location: Hong Kong - Ngong Ping Village Lantau Island
Start Date: July 2026
Contract Type: Full-Time Competitive salary package with a performance-based bonus scheme

We are looking for an ambitious and passionate Gallery Manager to lead operations. Energetic, entrepreneurial, and customer-focused leader who thrives in a fast-paced retail environment.

IRIS Galerie offers a unique artistic experience that reveals the beauty of the human eye through high-resolution macro photography and transforms it into a personalized work of art. Combining art, photography, and emotion, we create unforgettable experiences for thousands of guests every day around the world.

Your Mission :

As Gallery Manager, you are the ambassador of the IRIS Galerie brand and the leader of your gallery team. You are responsible for delivering an exceptional customer experience while driving commercial performance, operational excellence, and team engagement.

• Drive gallery turnover and ensure the achievement of monthly sales targets.

• Monitor and improve KPI (key performance indicators) including: Conversion Rate , Average Transaction Value (APT), Units Per Transaction (UPT) , Productivity per hour...

• Lead by example on the sales floor and maintain a strong personal sales contribution.

• Coach the team on sales techniques, storytelling, upselling, and objection handling.

• Identify opportunities to maximize revenue and improve product mix performance, including wall art and jewelry sales.

• Deliver an exceptional and memorable customer journey from welcome to artwork collection.

• Ensure every guest receives a premium and personalized experience

• Handle customer feedback and resolve issues professionally and efficiently.

• Recruit, onboard, train, and develop gallery team members.

• Conduct regular coaching sessions and performance reviews.

• Create action plans to improve individual and team performance.

• Foster a positive, energetic, and high-performance team culture.

• Organize schedules and ensure adequate staffing levels according to business needs.

• Ensure flawless execution of opening and closing procedures.

• Maintain high standards of visual merchandising and gallery presentation.

• Manage stock levels, inventories, consumables, and equipment.

• Ensure compliance with company procedures

• Prepare operational reports and communicate performance updates to regional management.

• Manage photoshoot sessions and final artwork production.

• Ensure equipment and shooting tools are maintained and fully operational.

• Minimum 1 year of management experience in retail, hospitality, luxury, lifestyle, or customer experience industries.

• Proven track record in achieving sales targets and managing KPIs.

• Strong leadership and coaching abilities.

• Excellent communication and interpersonal skills.

• Passion for customer experience and premium service.

• Highly organized with strong attention to detail.

• Comfortable working with both Mac and PC environments and standard office software.

• Ability to adapt quickly and perform in a dynamic and evolving business environment.

• Fluent English is mandatory.

• Cantonese and Mandarin are highly desirable.

• Deliver outstanding customer experiences.

• Build and develop a high-performing team.

• Consistently achieve commercial objectives.

• Maintain excellent operational standards.

• Contribute actively to the growth of IRIS Galerie in Hong Kong and Asia.