About Ontra
Ontra is the global leader in AI legal tech for private markets. Powered by industry-leading AI, data from 1M+ contracts, and a global network of legal professionals, Ontra's private markets technology platform streamlines and optimizes critical legal and compliance workflows across the full fund lifecycle. Ontra’s purpose-built solutions automate contracts, streamline obligation management, digitize entity management, and surface insights. Trusted by more than 800 global GPs, investment banks, law firms, and advisors - including nine of the top ten PEI-ranked firms worldwide - Ontra helps firms focus on what’s important to them.
Our Culture
Ontra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it’s embedded in our culture, and AI plays a crucial role in everything we do.
Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one.
About the Role
We are currently only considering temporary candidates based in the United States for this job. This role is fully remote.
Ontra is seeking a temporary Gainsight Admin reporting to our Manager, Revenue Operations.
We’re looking for someone excited to drive the administration, operation, and optimization of Gainsight to propel customer success initiatives and make a tangible impact.
If you are a detail-oriented and analytical thinker with a passion for drawing actionable insights from data, coupled with a strong collaborative spirit, we’d love to get to know you!
What You’ll Do
- Gainsight Administration: Oversee user accounts and permissions, perform system health checks, and manage routine data imports to ensure optimal Gainsight performance.
- Data Integrity: Identify, rectify discrepancies in customer records, and maintain high standards of data accuracy within the Gainsight platform.
- System Configuration: Develop and update dashboards, reports, and workflows to meet evolving business requirements, improving visibility for CSMs and leadership.
- Feature Implementation: Assist in executing small system changes and implementing new Gainsight features to enhance user experience and platform utility.
- Cross-Functional Collaboration: Partner with Customer Success Operations to align Gainsight processes with organizational goals and participate in cross-departmental initiatives.
What You’ll Bring
- Gainsight Expertise: At least one year of Gainsight experience required; Holding a Gainsight certification and additional professional experience in relevant fields is a plus
- Technical Skills: Familiarity with Salesforce and Snowflake preferred
- Professional Competence: Ability to integrate and utilize software tools effectively within a business setting.
Due to the contingent nature of the role, benefits and hiring location below may not apply. Please note that the salary range listed will be prorated for the duration of the contract.
Pay Transparency
Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants.
Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range.
If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role.
Base Pay Range
$68,000—$102,000 USD
Hiring Locations
We currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC
Hong Kong
EMEA
United Kingdom
Benefits Snapshot
- Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
- Twice yearly team offsites for in-person collaboration
- Paid flexible time off policy
- Paid parental leave and benefits
- Employer-supported retirement contributions, varying by country
- Monthly phone and internet reimbursement
- Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
- Various options for medical, dental, and vision insurance
Travel
Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need.
Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Personnel Privacy Notice: View here.
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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What We Do
Ontra is the leader in AI-powered solutions for the private markets. Powered by industry-leading AI, data from over 2 million contracts, and a global network of legal professionals, Ontra automates critical private market workflows across the fund lifecycle. Ontra’s solutions transform unstructured data trapped in static documents into actionable intelligence, enabling firms to accelerate contracts, streamline compliance, and automate entity management. Trusted by more than 1,000 global GPs, investment banks, law firms, and advisors – including nine of the top ten PEI-ranked firms worldwide – Ontra helps firms focus on what’s important.
Why Work With Us
We’re a team of builders, innovators, and problem-solvers. We operate with the agility of a startup and the impact of an industry leader. If you’re driven by purpose, powered by curiosity, and excited to transform how business gets done, Ontra is where you’ll do your best work.
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