aytm “ask your target market” is looking to hire a Gainsight Administrator to own the administration, optimization, and ongoing evolution of our Gainsight environment, while also supporting key components of our broader Customer Success and Revenue Operations tech stack.
This role is responsible for translating business needs into scalable workflows, automation, insights, and reporting. You will serve as the subject-matter expert for Gainsight and a trusted partner to Customer Success leadership, Revenue Operations, Finance, and other cross-functional teams.
This is an ideal role for someone who enjoys both hands-on system configuration and strategic problem-solving.
About Us
aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team.
Responsibilities
Gainsight Ownership & Administration
- Own day-to-day administration and long-term architecture of Gainsight CS, including objects, rules, playbooks, CTAs, health scores, and dashboards
- Design, maintain, and evolve customer health scoring models using product usage, engagement, financial, and sentiment data
- Build and optimize automated workflows to support proactive customer engagement, renewals, risk mitigation, and expansion
- Partner with Customer Success leadership to translate customer strategy into scalable Gainsight processes
Customer Systems & Tech Stack Support
- Support additional Customer Success and Revenue Operations tools as needed
- Assist with Salesforce administrative tasks including: page layouts, fields, validation rules, and basic flows; data imports/updates (Data Loader, Data Import Wizard)
- Ensure clean data flows, integrations, and consistent reporting across systems
- Support system enhancements, new feature rollouts, and process changes from requirements through deployment and QA
- Identify inefficiencies in tools or workflows and recommend solutions that improve team productivity and customer outcomes
Analytics, Reporting & Insights
- Build dashboards and partner with Business Engineering to deliver reporting that monitors key KPIs such as customer health, retention, churn risk, adoption, and engagement
- Translate complex data into clear, actionable insights for CS leadership and cross-functional stakeholders
- Support ad-hoc analysis related to customer experience, lifecycle performance, and operational effectiveness
Enablement, Governance & Continuous Improvement
- Partner with Enablement to train and support end users (CSMs, Account Managers, and leadership) on Gainsight functionality and best practices
- Support RevOps in maintaining CRM hygiene and data integrity
- Create and maintain system documentation, governance standards, and data hygiene practices
- Stay current on Gainsight releases, industry best practices, and emerging tools (including AI-driven capabilities) to ensure AYTM is maximizing platform value
Requirements
- 1–3 years of experience in a systems, operations, or admin role
- Hands-on experience with Gainsight CS administration (preferred 1+ year)
- Foundational Salesforce administration experience (6+ months)
- Understanding of customer success processes & SaaS business models
- Basic understanding of relational data and CRM data models
- Strong analytical and problem‑solving skills
- Ability to collaborate with technical and non‑technical stakeholders
- Excellent documentation, organization, and communication skills
Preferred
- Gainsight Associate Admin Certification or equivalent experience.
- Salesforce Administrator Certification (ADM‑201) or in progress. (nice to have)
- Experience with: Salesforce Flows (nice to have); Data tools (Excel, SQL basics, or data loaders)
What we offer:
A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required..
Benefits would include:
- Unlimited, responsible PTO - With a recommended minimum number of days taken each year
- Affordable Insurance -$0 deductible Health plans plus dental, vision, and more!
- 401k retirement - Account with automatic company contributions
- Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services
- Professional Development - Bring your professional Development needs to the table and get your career nourished
- In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?
- Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.
- Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
- Paid Volunteer Time - We support you helping others
- Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry!
**aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. This employer does not sponsor applicants for work Visas.
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What We Do
Some see us as their go-to research connoisseur. Others see us as a self-serve insights buffet. But we like to think of ourselves as a complex, multifaceted organism that thrives on curiosity and spits out understanding. Our agile consumer insights platform drives agile innovation for some of the largest consumer brands and agencies in the world. Researchers are empowered to conduct sophisticated research with a click of a button from an intuitive yet powerful user interface - cutting down the time to insights from days or weeks to hours. This researcher powered, iterative approach to actionable insights collection improves competitiveness, speed to market and revenue. Run a full range of quantitative research, collaborate on survey design in real-time and launch complex sophisticated research tests including MaxDiff, choice-based conjoint, automated TURF, pricing optimization and more in minutes. Gain access to over 100 million consumers via our integrated panel, which provides best-in-class levels of trust and quality, and real-time pricing with guaranteed delivery times. Tap into our flexible service options that unlock access to our team of research automation experts, when you need them (and not when you don’t).
