Funding Administrative Manager

The Funding Administrative Manager oversees the end-to-end operational functionality of the Admin team and tasks, ensuring completion within expected deadlines. They work collaboratively with other departments to build and structure processes and programs that will support a successful dealer, customer, and employee experience.

Essential Functions

• Lead and supervise the Funding Administrative team, including training and performance evaluation

• Oversee daily workflows for document intake, scanning, and filing

• Compile and complete customer-facing correction letters and assist in the mail process

• Manage reporting on intake volumes and monitor team productivity, accuracy, and turnaround time, implementing improvements as needed

• Maintain secure, organized records in alignment with industry regulations and privacy standards

• Support system updates, testing, or workflow changes related to improving issue resolution

• Collaborate with other functional departments to establish, maintain, and monitor programs or initiatives to ensure smooth transitions for positive dealer, customer, and employee experiences

• Create and update administrative procedures as necessary to maintain accurate records of department functionalities

Required Education and Experience

• Bachelors degree in related field, or commensurate work experience, required

• 5 years of experience in the Funding Department, or related work experience, with progressively elevated roles required

• 2 years of people management experience required

• Financial industry experience preferred

• Attention to detail and accuracy required

• Excellent verbal and written communication skills required

• Proficient in the utilization of Microsoft Office Suite

• Ability to thrive in a fast-paced work environment

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds.

This position is an office-based position where you must be able to sit for long periods of time. The employee will be working on a computer 90% of the time.