Hyderabad, India
There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.
UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.
As an (experienced) Functional Consultant, you will...
be the bridge between technology and business, delivering real-world software solutions that make a difference.
The role is based in Hyderabad, India.
What you will work on
- Work closely together with functional domain leads and functional/technical consultants to ensure high quality delivery.
- Adhere to a professional and successful service delivery approach towards the customers.
- Take full functional ownership of assigned incidents and changes, including:
- SLA adherence and prioritization
- Functional analysis and root cause investigation
- Functional design and clear guidance to technical consultants
- Functional testing and validation of solutions
- Escalation management when needed
- Perform end-to-end regression testing for major UMAX releases
- Maintain list of known work-arounds and issues/problems
- Maintain Knowledge base (update articles, write articles)
- Analyze and test change requests received from customers
What you bring
- Bachelor’s or master’s degree in IT, Engineering, Business, or equivalent experience
- Strong interest in functional business processes
- Min. 2-5 years previous experience in a Functional (Support) role
- Experience with business applications; ERP experience is a must
- MS Dynamics AX / D365 experience is a strong asset.
- Understanding of ITIL / Application Management concepts is a plus
- Experience supporting utilities or billing processes is a plus
- Strong customer focus, is quality driven and proactive
- Client facing experience
- In-depth analytical and problem-solving skills
- Quick learner – and eager to learn
- Result-oriented and responsible (= takes ownership)
- Experience working with ticketing tools (e.g. ServiceNow, TOPdesk, Jira)
- Team player with a flexible attitude
- Clear, proactive communication
- Fluent in English, with excellent oral & written communication skills
- A fast-growing and international environment with offices in Hyderabad (India), Ghent (Belgium), Atlanta (USA), London (UK).
- Working with future-ready water and energy companies and building valuable utility expertise.
- Internal mobility, developing your career through various educational programs and growth paths.
- An entrepreneurial mindset where you have a direct impact on our growth journey.
- An open environment where we understand the importance of taking a break to recharge and achieve the best results. We make it a priority to celebrate milestones, both big and small.
- Onboarding, learning and buddy programs to get ready for a smooth start in your new job.
- A flexible and inclusive working environment – where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best.
Skills Required
- Bachelor’s or master’s degree in IT, Engineering, Business, or equivalent experience
- 2–5 years of experience in a functional support role
- Experience with business applications and ERP systems
- Experience with Microsoft Dynamics AX or Dynamics 365
- Understanding of ITIL or application management concepts
- Experience supporting utilities or billing processes
- Experience working with ticketing tools such as ServiceNow, TOPdesk, or Jira
- Client-facing experience
- Fluent English with excellent oral and written communication skills
What We Do
Itineris is a software company focused exclusively on water and energy utilities. It develops and implements UMAX, a cloud-based Customer Information System, CRM, ERP, asset, and field-service management platform built on Microsoft Dynamics 365 and delivered through Azure. The solution uses workflow automation, AI, and data capabilities to improve utility operations, customer engagement, revenue management, and environmental performance. Itineris serves utility organizations internationally.
