STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.
About the Role
We are seeking Full Stack Engineers with deep experience designing and building enterprise-grade applications. You’ll be responsible for building user-facing features and backend services end-to-end, collaborating closely with designers, product engineers, and infrastructure experts.
Responsibilities
Own features end-to-end: design, implement, test, and deploy user-facing functionality and backend APIs
Shape the stack: work across front-end, backend, and database layers (stack not set yet — you’ll help define it)
AI-native product development: integrate AI/LLM capabilities into workflows to make ITSM smarter and more efficient
Performance & scale: build highly performant, secure, and scalable services for enterprise customers
Collaborate cross-functionally: partner with platform engineers on infrastructure, and with product/design on UX
Developer productivity: contribute to internal tooling, code quality, and CI/CD best practices
Security & compliance: bake in enterprise-grade security and compliance (SOC 2, ISO 27001) from day one
Customer impact: deliver features that enterprise users actually love, in contrast to the legacy tools they tolerate
Qualifications
Education: Degree in Computer Science, Engineering, or related field from a top-tier engineering school
Experience: Full Stack Engineering (or Software Engineer with end-to-end ownership) in SaaS environments serving enterprise customers
Frontend: Skilled with modern frameworks (React, Vue, Angular, or similar). Strong understanding of design systems and building clean, performant UIs
Backend: Proficient in at least one modern programming language (Python, Go, Rust, C++ or similar). Experience designing REST/GraphQL APIs and distributed systems
Databases: Hands-on with relational (Postgres/MySQL) and ideally non-relational or graph databases
Cloud: Strong experience with AWS, GCP, or Azure
DevOps: Familiar with CI/CD pipelines, Docker, Kubernetes, and IaC (Terraform)
Mindset: Pragmatic, product-driven engineer who thrives in high-velocity startup environments
Bonus: Experience building applications with AI/LLM integrations, or exposure to ITSM/enterprise workflows. Taking products from 0 to 1
What We Offer
Build foundational product features for an AI-first enterprise platform
The opportunity to take ownership of critical systems that scale to millions of users
A culture that values craftsmanship, autonomy, and technical excellence
Competitive compensation, equity, and benefits package
Work from our Flatiron District, Manhattan office, where you’ll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week, growing and building together, and the location is easy to reach with plenty of public transportation options.
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: $160,000—$230,000 USD
Skills Required
- 3+ years as a Full Stack Engineer or Software Engineer with end-to-end ownership
- Skilled with modern frameworks like React, Vue, or Angular
- Proficient in programming languages like Python, Go, Rust, or C++
- Hands-on with relational databases like Postgres or MySQL
- Strong experience with AWS, GCP, or Azure
- Familiar with CI/CD pipelines, Docker, and Kubernetes
Standard Template Labs Compensation & Benefits Highlights
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Equity Value & Accessibility — Roles consistently highlight company equity and a generous options package as core to total compensation. Job materials frame offers as “competitive compensation, equity, and benefits.”
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Healthcare Strength — Medical, dental, and vision insurance are explicitly listed as part of the package. Built In’s profile presents these as standard, company-provided coverage.
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Leave & Time Off Breadth — Paid holidays and an unlimited PTO policy are called out among benefits. These time‑off elements signal breadth beyond basic statutory leave.
Standard Template Labs Insights
What We Do
We’re on a mission to reinvent IT Service Management from the ground up. In an industry dominated by outdated, bloated tools, we believe it’s time for a clean slate — modern, efficient, and built with the end-user in mind. Our goal is to create software that teams actually want to use — tools that accelerate productivity instead of slowing it down. With deep product expertise, strong backing, and a bold vision, we’re building a next-generation ITSM platform designed for the way companies work today and tomorrow. No legacy baggage. No compromises. Just smart, scalable, high-performance software that redefines what IT service can be.
Why Work With Us
Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.
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Standard Template Labs Offices
OnSite Workspace
Work from our Midtown Manhattan office alongside the founding team in a focused, collaborative environment. We're in-office five days a week, moving quickly and building together—with easy access to public transportation.
