FT Valet Attendant

Exceptional Hospitality Starts with You

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.

Here's what you'll do during a typical day:

· Greet and escort guests promptly as they arrive to the hotel.

· Use proper procedures when parking cars.

· Demonstrate teamwork by cooperating with and assisting colleagues as needed.

· Independently load and unload luggage from vehicles.

· Ability to control traffic in the drive, including oversized vehicles/motorcoaches

· Thoroughly, accurately, and neatly fill out both valet and luggage tickets with required information, including documenting vehicle/luggage damage

· Initiate contact with guests entering and departing the hotel, while opening and closing the main hotel doors.

· Announce guest arrival via “push-to-talk” radios to the Front Desk in the event that they are not escorted to registration.

· Assist guests with car doors, including but not limited to: taxis, rideshare, personal vehicles, and oversized vehicles.

· Awareness and ability to communicate daily events and functions.

· Be familiar with local establishments and activities i.e. Restaurants, night clubs, shows.

· Be familiar with all hotel services including spa and dining.

· Maintain the cleanliness of the entrance and garage facilities.

· Maintain complete knowledge and comply with all hotel departmental policies and procedures.

· Greet, welcome and anticipate every guest and their needs.

· Ensure every guest receives a fond farewell.

· Operate, park, and charge electric vehicles in line with departmental procedures

· Able to provide appropriate/accurate directions.

· Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.

· Ensure that porte-cochere is attended at all times.

· Report any suspicious behavior, function as security to control pedestrian traffic

· Ability to understand guest inquiries and provide responses.

· Ability to focus attention on guest needs, remaining calm and courteous.

· Ability to promote positive relations with all individuals who approach the porte-cochere.

· Ability to think clearly, quickly, maintains concentration and make concise decisions.

· Ability to focus attention on details.

· Ability to maintain confidentiality of all guest information and pertinent hotel data.

· Perform any other reasonable duties as required by the Front Office Management Team.

· Drive vehicles safely

· Overnight Valet to conduct inventory of in-house vehicles and keys.

· Maintain complete knowledge and comply with Hilton CleanStay program and applicable hotel safety guidelines.

What It Takes to Make the Stay

· One year hotel valet experience within a luxury environment.

· Able to communicate written and spoken English.

· Able to drive manual transmission

· Able to lift at least 50 lbs.

· Excellent overall communication skills.

· Able to multi-task and remain composed at all times.

· The ability to work well in a fast-paced, team environment.

· Able to stand and run for extended periods of time in high and low temperatures.

· Professional appearance and demeanor.

· Excellent driving record required.

· Must possess a full clean current driving record