ESSENTIAL FUNCTIONS
• Greets customer immediately with a friendly and sincere welcome, uses a positive and clear speaking
voice, listens to and understands requests, issues, and situations from both guests and team members.
• Make recommendations for training related issues when inconsistencies develop at the Front Desk.
• Communicate effectively with all staff and provide them with any necessary information to ensure guest
service aligns with Hilton standards.
• Resolve customer complaints by thoroughly researching the situation and identifying the most effective
resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been
offered and approval from superior has been taken.
• Manage front desk operations by completing a checklist of important daily tasks, determining room and
rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents,
Magic Agents, Reservation Agents, Bell Attendants and other departments with any questions or requests.
• Maintain the department facilities, standards of presentation and levels of service to a level that achieves
and exceeds Company Brand Standards.
• Ensure the smooth and efficient day-to-day operations of the department in line with company standards,
continually setting a good example by being seen to pay attention to detail.
• Always set and maintain the highest standards of dress appearance and hygiene in line with Colleague
personal Presentation Standards.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of
the following supportive functions, with the percentage of time performing each function to be solely determined
by the supervisor based upon the requirements of the company.
• Prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
• Operation of office equipment such as facsimile and photocopier as needed.
• Respond promptly to guest requests for a supervisor or manager.
• In emergencies, perform in the capacity of any position supervised.
• Complete projects and reports based on department and hotel requirements.
QualificationsA Front Office Intern serving Hilton Brand hotels and resorts always works on behalf of our guests and collaborates
with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and
values that follow:
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Willingness to learn
• Passion for excellence in service and teamwork
• Eye for detail to achieve operational excellence
• Determination to succeed
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of the hospitality industry
• Proficiency in IT systems
Skills Required
- Positive attitude
- Good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to different work situations
- Ability to work independently or in teams
- Willingness to learn
- Passion for excellence in service and teamwork
- Attention to detail to achieve operational excellence
- Determination to succeed
- Knowledge of the hospitality industry
- Proficiency in IT systems
Hilton Compensation & Benefits Highlights
-
Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
-
Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
-
Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
Gallery
Hilton Offices
OnSite Workspace
With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
