DoubleTree by Hilton Vienna Bosei is located directly in the Wienerberg recreation area in Vienna's 10th district and enjoys excellent access to public transportation. The hotel features state-of-the-art meeting rooms, a restaurant with views of the surrounding greenery, a cozy bar, and a fitness center.
As part of VERKEHRSBUERO, Austria's largest tourism group, our corporate culture is defined by open communication, mutual respect, and a strong commitment to equal opportunities within an environment characterized by flat hierarchies. VERKEHRSBUERO offers a wide range of career opportunities and actively supports the personal and professional development of its employees.
YOUR ROLE- Provide friendly, attentive, and professional service to our guests from check-in to check-out
- Perform professional check-ins and check-outs using our hotel management system, PEP
- Proactively advise and assist our discerning guests with a variety of requests and inquiries
- Lead, motivate, and support the Front Office team, including onboarding new team members
- Ensure smooth operations throughout each shift
- Implement and monitor internal quality standards
- Serve as the first point of contact for guest feedback, requests, and complaints
- Handle internal billing processes and daily cash balancing
- Perform administrative and organizational tasks as part of the daily business
- Manage correspondence via phone and email
- Process invoices accurately and carry out shift and daily closing procedures
- Completed hospitality or tourism-related education and/or several years of experience in Front Office operations
- Strong IT skills, ideally including experience with the hotel software PEP
- Enjoy working with people and providing support to both colleagues and guests
- Experience in guest and customer service
- Self-motivated, flexible, and confident in your approach
- Strong organizational skills, a solution-oriented mindset, and a sense of responsibility
- Outgoing and communicative personality with a warm and positive attitude
- Excellent German and English language skills; additional languages are an advantage
- Flexibility: We create your work schedule together with you within a 5-day workweek
- Employee Restaurant: Complimentary meals provided daily during working hours
- Learning & Development: Individual training and development programs tailored to your professional goals
- Career Opportunities: Diverse development prospects within Austria's largest tourism group
- Team Spirit: A family-oriented work environment complemented by various company events
- Leisure & Benefits: One complimentary overnight stay per year at a hotel of your choice within our portfolio, plus exclusive partner benefits through corplife.at
- Staff Rates: F&B discounts, special rates at our hotels, and attractive travel discounts
- Health & Wellbeing: Preventive healthcare services, occupational health support, corporate fitness rates, bike leasing, and more
For the position of Front Office Supervisor (m/f/d), the collective agreement provides a minimum gross monthly salary of €2,263. Depending on your qualifications and professional experience, we offer a competitive salary with the possibility of an overpayment up to €2,500 gross per month.
Skills Required
- Completed hospitality or tourism-related education and/or several years of Front Office operations experience
- Strong IT skills, ideally including experience with the PEP hotel management system
- Experience in guest and customer service
- Excellent German and English language skills
- Additional language skills
- Strong organizational skills and a solution-oriented mindset
- Self-motivated, flexible, confident, and responsible approach
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
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Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
