Front Office | Rooms Controller

Omni Louisville Hotel

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.   The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city’s heritage, culture, and character—felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel’s speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options—including craft beer, fresh bakery items, and local favorites—the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match.

Front Office | Rooms Controller 

Overview: 

The main purpose of the Rooms Controller is to coordinate and organize the hotel’s guest room inventory. The Rooms Controller will act as a liaison between the Front Office, Housekeeping, and Reservations departments regarding the status and distribution of all guest rooms.

Responsibilities: 

• To be thoroughly knowledgeable of all room types.
• To have a thorough understanding of hotel occupancy trends.
• To be familiar with the Housekeeping department’s policies and procedures.
• To be familiar with the Front Office department’s policies and procedures.
• To be familiar with the Reservations department’s policies and procedures.
• To have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments.
• To be familiar with all hotel facilities.
• To be familiar with the inter-relationship between the different departments.
• To be familiar with guest scenarios.
• To be familiar with general organization set-up.
• All duties assigned by management.  

Qualifications: 

• Able to work with management.
• Able to communicate with all shifts and departments.
• Must have good communication skills.
• Must be detail-oriented, analytical, and able to work both self-sufficiently, as well as, in a group setting.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].