Marriott International Jobs

Front Office Manager

Marriott International

Front Office Manager

Sorry, this job was removed at 06:10 a.m. (CST) on Wednesday, Jun 03, 2026

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New Orleans, LA, USA

In-Office

Travel

The Role

Additional Information: This hotel is owned and operated by an independent franchisee, Garnet Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

Job Description

Front Office Manager

Position Summary

The Front Office Manager is responsible for the daily operation of the front desk and all guest-facing arrival and departure functions at City Express by Marriott. This role leads the front office team in delivering Marriott brand standards, driving Bonvoy enrollments, maintaining guest satisfaction (GSS/Medallia) scores, and managing the rooms inventory in coordination with revenue management. The ideal candidate brings prior Marriott-branded hotel experience and is comfortable operating in a bilingual (English/Spanish) guest and team environment.

Key Responsibilities

Oversee day-to-day front desk operations including check-in/check-out, reservations, guest requests, room assignments, and night audit oversight.

Supervise, schedule, train, and coach front desk agents and night auditors; conduct performance reviews and corrective action as needed.

Ensure full compliance with Marriott brand standards (BSA audits, LSOP/SOP adherence, brand identity guidelines for City Express).

Operate and train staff on Marriott systems: MARSHA, FOSSE or Opera Cloud (depending on property), Empower GXP, MGS, mLearning, and Marriott Bonvoy enrollment platforms.

Drive Marriott Bonvoy enrollment goals and elite member recognition standards.

Monitor and respond to guest feedback through GuestVoice/Medallia; resolve guest complaints in real time and follow up on service recovery.

Partner with Housekeeping and Engineering to coordinate room readiness, OOO/OOS inventory, and maintenance issues.

Manage front office budget line items: labor cost, supplies, and complimentary item usage.

Support revenue management decisions: monitor pickup, walk policies, overbooking strategy, and upsell programs.

Ensure PCI compliance and proper handling of guest payment information.

Conduct daily pre-shift huddles, MOD (Manager on Duty) shifts, and weekly departmental meetings.

Maintain compliance with all federal, state, and local regulations including ADA, OSHA, and Louisiana lodging/occupancy tax requirements.

Serve as a key member of the property's emergency response team.

Required Qualifications

Minimum 2 years of front office supervisory or management experience in a Marriott-branded hotel (City Express, Fairfield Inn, SpringHill Suites, Courtyard, Four Points, or similar select-service brand strongly preferred).

Working knowledge of Marriott systems (MARSHA, FOSSE or Opera Cloud, Empower GXP, MGS).

Proven track record of meeting or exceeding GSS, Bonvoy enrollment, and intent-to-recommend targets.

High school diploma or GED required; associate's or bachelor's degree in Hospitality Management preferred.

Strong leadership, conflict resolution, and team development skills.

Ability to work a flexible schedule including nights, weekends, holidays, and on-call coverage.

Proficiency with Microsoft Office (Outlook, Excel, Word).

Preferred Qualifications

Bilingual English/Spanish (strongly preferred) — given City Express's brand heritage and the diverse guest and associate population in the New Orleans market.

Experience opening or transitioning a property to the City Express by Marriott flag.

Prior experience managing labor through Kronos/UKG or similar scheduling platforms.

Familiarity with the New Orleans MSA group/transient mix (convention, leisure, port/cruise, oil & gas corporate).

Physical Requirements

Ability to stand and walk for extended periods (up to 8 hours).

Ability to lift up to 25 lbs occasionally (luggage assistance, supplies).

Visual acuity to read computer screens and printed materials.

Compensation & Benefits

401(k) with match and PTO

Any “preferred” things you would like to see in candidates (ex. Marriott specific experience, Bi-lingual, etc)= Yes

Overview of benefits offered = (401K, PTO, etc.)

Expected work schedule (if applicable)= Full time

Relocation assistance details ( lump sum, temporary accommodations, etc.)

We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race, religion, gender, sexual orientation, veteran status, disability, or any other protected characteristic.

Job reference: 000490

Salary: $45,000

Department: Rooms & Guest Services Operations

Location: City Express by Marriott (10100 I-10 Service Road, New Orleans, LA 70062)

Division: Garnet Hotels

Hours Per Week: 40

This company is an equal opportunity employer.

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Marriott International Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .

Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.

Learn more about Marriott International 's Compensation & Benefits →

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The Company

HQ: Washington, DC

185,619 Employees

What We Do

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/