The Role
Leads front office and guest services operations at a luxury resort, overseeing arrivals, departures, room inventory, guest accounts, team development, escalated concerns, interdepartmental coordination, service metrics, upselling, and resort standards. Requires luxury hotel management experience, hospitality education, PMS proficiency, strong leadership, and flexible availability across shifts.
Summary Generated by Built In
A modern luxury oceanfront resort in Marathon with stunning views from every room, seeks an experienced Front Office Manager to lead guest services and ensure seamless arrivals, departures, and overall guest satisfaction.
Key Responsibilities:
- Oversee all Front Desk, guest services, and front office operations.
- Lead, coach, and develop the front desk team to deliver personalized, high-touch service.
- Manage daily shift operations, room inventory, and guest accounts.
- Handle escalated guest concerns and maintain high satisfaction scores.
- Collaborate with Housekeeping, Reservations, and other departments for efficient operations.
- Monitor performance metrics and implement improvements in service and revenue (upselling, etc.).
- Ensure compliance with resort standards and security protocols.
Requirements
- 4+ years of front office management experience in a luxury resort or hotel.
- Bachelor's Degree in Hospitality/Tourism Management.
- Strong leadership, problem-solving, and guest relations skills.
- Proficiency with property management systems (PMS).
- Excellent communication and interpersonal abilities.
- Flexible schedule with availability for all shifts as needed.
- Passion for luxury hospitality in a beachfront setting.
- Due to visa restrictions, at the
moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian
nationals is a legal requirement tied to the specifics of the TN visa, not a
preference of the employer.
Benefits
- $75,000 USD Annual Salary
- Insurance plans
- 401(k)
- Additional benefits from the EOS Guide
- Housing
- Onsite housing: $2,600 per month (all utilities included), 2-bedroom unit with 1 bathroom and balcony
- Offsite housing: $1,450 per month for a 1-bedroom apartment (all utilities included)
- Arrival flight
Skills Required
- 4+ years of front office management experience in a luxury resort or hotel
- Bachelor's degree in Hospitality or Tourism Management
- Strong leadership, problem-solving, and guest relations skills
- Proficiency with property management systems (PMS)
- Excellent communication and interpersonal abilities
- Flexible schedule with availability for all shifts as needed
- Passion for luxury hospitality in a beachfront setting
- Candidate must be a Mexican or Canadian national due to TN visa restrictions
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The Company
What We Do
Homma Talent is an international hospitality recruitment firm dedicated to bridging the labor shortage in the United States by connecting exceptional companies with outstanding Mexican and Canadian talent. They provide tailored hospitality solutions and specialized consultancy to hotels, utilizing TN visas to facilitate smooth international career transitions and foster excellence and growth within the North American hospitality market.
