The Role
Manage daily front desk and night audit operations, recruit and train staff, ensure guest satisfaction, control budgets and cash handling, resolve guest issues, and enforce brand and legal compliance.
Summary Generated by Built In
Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
AC Hotel Medford, a Colwen Hotels propoerty is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team at the AC Hotel Medford, a Colwen Hotels Property! In this role you will be directly responsible for the Front Desk and Night Audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.
Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
- Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
- Responsible for recruiting, interviewing, and hiring associates for the Front Office Department.
- Develop specific departmental goals and objectives to prioritize, organize, and get work done.
- Drive ongoing associate engagement/recognition initiatives.
- Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.
- Manage the ordering and inventory of the Front Office department supplies and uniforms.
- Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
- Monitor associate performance; provide coaching, mentoring, and developmental plans to improve associates’ capabilities and performance.
- Comprehends budgets, operating statements, payroll progress report, and maintain the operating budget.
- Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count.
- Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guest’s expectations.
- Greet VIPs and arrange for special services as requested.
- Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure any issues or concerns are resolved in a timely manner.
- Take a proactive approach when addressing guest issues and lead by example by setting a positive tone for the team.
- Coach and support the Front Office to effectively manage occupancy, rates, wages, and controllable expenses.
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
- Ensure compliance with all company policies and procedures along with Federal & State laws and regulations.
- Performs other duties, as assigned to meet business needs.
Qualifications:
- Two year college degree or equivalent Hospitality experience preferred
- At least one year Hotel Front Desk supervisory experience
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
Medical Insurance with Company-Funded HRA, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Wide-Array of Supplemental Insurance Offerings, Paid Time Off Programs, Employee Assistance Program, 401K Plan – Traditional & Roth Options with Employer Match, Hotel Discount, Travel Program for Associates & Family, Exclusive Associate Discounts – Travel, Entertainment, & Retail, Training and Development Programs, Career Advancement Opportunities
This company is an equal opportunity employer.
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Skills Required
- At least one year Hotel Front Desk supervisory experience
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
- Two year college degree or equivalent Hospitality experience
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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The Company
What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
