Front Office Assistant

Position Overview

The Front Office Assistant will be responsible for ensuring the smooth and professional operation of the reception and front office function, creating a positive experience for visitors, employees, and other stakeholders, while providing related administrative support to the Corporate Services function.

Key Responsibilities

· Manage the reception/front office and serve as the first point of contact for visitors, employees, suppliers, and other stakeholders.

· Welcome, register, and direct visitors while ensuring a professional and positive visitor experience.

· Handle incoming calls, emails, enquiries, mail, and courier deliveries and direct them appropriately.

· Coordinate visitor appointments, meeting room bookings, and meeting arrangements, including refreshments and other requirements.

· Provide general administrative support, including filing, printing, scanning, photocopying, record keeping, and document management.

· Maintain visitor registers, contact lists, and other front office records.

· Assist with office supplies, courier services, travel/logistical arrangements, and other office-related requirements.

· Coordinate with suppliers, security, cleaners, couriers, and other service providers as required.

· Report office maintenance, facility, and security issues to the relevant team.

· Maintain confidentiality and demonstrate professionalism in all interactions.

· Support internal meetings, workshops, events, and other Corporate Services activities as required.

Qualifications & Experience

• Diploma or bachelor's degree in business administration, Office Administration, Secretarial Studies, Hospitality, Customer Service, or a related field.

• 2–3 years of relevant experience in front office, reception, administration, customer service, hospitality, or a similar role.

• Excellent written and verbal communication skills in English.

• Good knowledge of Microsoft Office applications, particularly Word, Excel, Outlook, and Teams.

• Strong organisational, interpersonal, and customer service skills.

• Professional appearance, positive attitude, and ability to work with people from diverse backgrounds.

• High level of integrity, confidentiality, attention to detail, and reliability.