Our hotel offers the award-winning rooftop bar LuminAir, the vibrant new WE ARE EDN restaurant and bar, Amsterdam’s most extensive breakfast buffet, and an in-house LOT61 coffee store. Our recently refurbished 557 guest rooms and 15 versatile meeting rooms, make our hotel a dynamic and exciting place to work.
Are you looking for a workplace that combines a high level of service with a casual atmosphere? Look no further!
And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount!
As all of our facilities are at your disposal, you will know the hotel like the back of your hand! This gives you the opportunity to provide our guests the best experience and recommendations. In order to ensure our guests have a memorable stay, you will also be in close contact with all other departments within our hotel.
ResponsibilitiesThis will involve a variety of tasks, with the main focus being:
· You will be the first point of contact for all guests and will interact with guests throughout every step of their stay, from check-in to check-out and will take ownership for responding to guests' needs with accuracy and professionalism.
· Answering the main switchboard
· Dealing with a variety of enquires,
· Providing information to assist guests and coordinating external and internal calls.
· Ensure smooth service to the highest quality standards in all aspects of the operation, keeping in mind our brand values and standards
You will join a friendly and varied team with both Dutch and international colleagues.
Besides our great location, right next to Central Station, we have a lot more to offer. Since we work with a large, but no less cohesive team, we can offer a lot of flexibility in work as well as hours. By joining our Front of House team, you will become part of a welcoming, dynamic and above all friendly team that will make you feel welcome from day one!
And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount!
QualificationsWho are we looking for?
Are you the type of person who notices every detail, makes every guest feel at home and is good at multitasking? Then you can put your skills to the best use with us!
Our ideal candidate has previous experience in hotels or a similar work environment and values hospitality.
To successfully fulfill this role, it is important that you possess the following skills:
· Good communication skills
· Enthusiastic, flexible and eager to learn
· Experience with hotel property management systems is a plus
· Experience in a similar position is a plus
· Good command of the English language
· And of course the ability to add a little fun to the team!
Equally important, what do we offer?
Being part of our team as a Front Office Agent means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!
You will notice this by the following, among other things:
· A competitive salary
· Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world
· The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
· Growth and training opportunities, including through Harvard Learning and Hilton University
· Global career opportunities
· Wellness initiatives to help you thrive and be your best self
· Travel reimbursement starting at 0 km with a maximum of 8.39 euro per day
· A pleasant, international work environment
· The best staff parties
· 50% Food & Beverage discount in our F&B Outlets
· Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme
· 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
· Free use of our fitness center
About UsSkills Required
- Previous experience in hotels or a similar work environment
- Good communication skills
- Enthusiastic, flexible, and eager to learn
- Experience with hotel property management systems
- Experience in a similar position
- Good command of the English language
- Ability to multitask and maintain attention to detail
- Hospitality-oriented attitude
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — The Go Hilton travel program offers up to 110 discounted nights per year, with employee room rates as low as $40 and additional friends-and-family and on‑property dining discounts. Select programs like Thrive Sabbatical and Thrive Reset provide paid time off with stipends for personal goals or recharge.
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Retirement Support — The U.S. 401(k) match is 100% on the first 3% of pay plus 50% on the next 2%, enabling up to a 4% employer match when contributing 5%. This delivers a clear, formula-based boost to long‑term savings.
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Parental & Family Support — New parents receive four weeks of fully paid parental leave, with birthing parents receiving an additional eight weeks for a total of 12 weeks. Adoption assistance and caregiving support resources are also available.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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Hilton Offices
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
