Description
We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.
This position may require flexible scheduling availability.
Requirements
Job Requirements:
- Check-in/Check-out hotel guests
- Process all payments according to established hotel requirements
- Provide information and assistance to all guests and vendors
- Prepares all necessary reports during each shift for the management team
- Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
- Assist in creating and distributing the team member schedule in a timely manner
Job Qualifications:
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program: How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Skills Required
- Check in and check out hotel guests
- Process payments according to hotel requirements
- Provide information and assistance to guests and vendors
- Prepare shift reports for management
- Train front desk staff on guest service standards
- Assist with creating and distributing team member schedules
- Strong initiative and motivation as a team player
- Ability to anticipate, identify, prevent, and solve workplace problems
- Ability to work effectively in stressful situations
- Availability and approachability for guests
- Flexible scheduling availability
- Ability to stand, sit, or walk for extended periods
Island Hospitality Management Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Island Hospitality Management and has not been reviewed or approved by Island Hospitality Management.
-
Retirement Support — 401(k) matching with immediate vesting is highlighted, including a 100% match up to 3% and 50% on the next 2%. Feedback suggests this structure is a meaningful strength for long-term savings.
-
Healthcare Strength — Medical, dental, and vision options are widely advertised, with mentions of a 100%-employer-paid medical option for some roles. Wellness incentives and EAP resources are also noted as part of the package.
-
Wellbeing & Lifestyle Benefits — Travel and hotel discounts, DailyPay access for hourly staff, and various lifestyle add-ons (pet insurance, commuter, identity-theft protection) are referenced. Feedback suggests these perks add tangible day-to-day value for some employees.
Island Hospitality Management Insights
What We Do
Island Hospitality Management is a national, third‑party hotel management company headquartered in West Palm Beach, Florida. It manages a large portfolio of premium branded, select‑service, extended‑stay and resort properties across the United States, providing revenue management, HR, accounting, operational systems and marketing services to owners and investor partnerships. The firm emphasizes performance‑driven operations and data‑driven financial optimization.
