Spa Front Desk Supervisor

Job Title: Spa Supervisor

Department: Spa

Reports to: Spa Director

Job Type: Non-Exempt

Location: Loews Philadelphia

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

Arch Amenities Group, the global leader in spa, fitness, and leisure management, is hiring a Spa Supervisor to assist the Spa Director in overseeing daily spa operations. This position is responsible for supervising service providers, maintaining high standards of service, supporting team development, and ensuring the facility runs smoothly and efficiently.

Key Responsibilities:

• Lead and support a team of spa service providers to meet guest satisfaction and professional service standards.
• Manage recruitment, hiring, onboarding, scheduling, and training of all spa staff.
• Oversee daily appointment flow and ensure excellent service delivery.
• Maintain cleanliness, hygiene, and sanitation standards in all spa areas.
• Manage inventory and submit monthly product counts and financial reports, including payroll.
• Coordinate new hire orientation and training on services, customer experience, and operational systems.
• Schedule regular continuing education with vendors/trainers to keep staff current on products and best practices.
• Handle guest inquiries and complaints professionally, ensuring positive guest relations.
• Create and implement spa operating procedures with the manager.
• Assist with spa promotions, events, and marketing initiatives.
• Help design new spa services and treatment offerings as needed.
• Provide coaching and performance feedback; participate in annual reviews and apply discipline as needed.
• Collaborate with other departments and assist team members to meet guest needs.
• Monitor certifications and professional requirements of all service providers.

Qualifications:

• High School Diploma or GED required; some college preferred.
• Minimum 3 years of experience in a spa or hospitality environment.
• Strong customer service orientation and leadership skills.
• Professional demeanor with strong verbal and written communication abilities.
• Organizational and multitasking capabilities with attention to detail.
• Ability to lead, coach, and motivate a diverse team.
• Comfortable in sales and promotional activities.
• Able to respond calmly and effectively in emergency situations.
• Physically able to stand, walk, bend, kneel, and lift up to 50 lbs as required.
• Flexible availability, including evenings, weekends, and holidays.

Work Environment & Physical Requirements:

• Frequent standing, walking, bending, reaching, and lifting.
• Exposure to spa-related chemicals, moisture, and varying indoor temperatures.
• Use of standard spa tools, products, and cleaning supplies.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.