Job Title: Front Desk Check In & Check out Receptionist
Reports to: Site Manager
GENERAL SUMMARY OF DUTIES:
The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.
Essential Job Functions:
- Locate and process referrals at the time of visit
- Complete patient check-in and check-out for a specific office location and pod
- Schedule follow up appointments at UOI locations/offices
- Facilitate appointment scheduling for external referrals
- Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
- Collect co-pays and patient account balance and collection balance.
- Answering front desk telephones and directs calls as appropriate.
- Print schedules and superbills for next-day provider visits.
- Batching out at the end of the shift and verifying co-pays with cash collected.
- Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
- Obtains verification of DME benefits.
- Demonstrates expected Customer Service behaviors
- Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
- Maintain a professional appearance and work environment
- Additional duties as assigned by the Manager to meet department needs
Requirements:
- High school diploma or equivalent
- At least 1 year of medical receptionist or administration experience preferred
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Knowledge of MS Office and EMR systems/ practice management systems
- Knowledge of insurance eligibility and verification
- Motivated individual with team approach
- Must be able to travel to all sites if/when necessary.
Skills Required
- High school diploma or equivalent
- At least one year of medical receptionist or administrative experience
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Knowledge of Microsoft Office
- Knowledge of EMR and practice management systems
- Knowledge of insurance eligibility and verification
- Motivated team-oriented approach
- Ability to travel to all sites when necessary
What We Do
Teachers, Healers, Innovators University Orthopedics in Providence, Rhode Island, is a regional referral center for patients with back and neck pain, joint pain, sports medicine problems, shoulder pain, hand problems, hip and knee pain, and foot and ankle injury. The orthopedic center includes more than 65 board-certified orthopedic surgeons who are fellowship-trained, the highest level of medical training in the U.S. These specialists are clinical professors on the faculty of Brown University’s medical school as teachers of other new physicians, and leading the way with clinical research of the latest advances in orthopedic surgery and injury prevention. Our affiliation with Brown Alpert Medical School enables new orthopaedic surgeons to learn the most advanced surgical techniques by working hand in hand with the experienced spine surgeons, hand surgeons, joint replacement surgeons, foot & ankle surgeons and sports medicine specialists at University Orthopedics.
