Front Desk Receptionist

JOB DESCRIPTION

POSITION TITLE:  Front Desk Receptionist

DEPARTMENT:     Human Resources

FLSA STATUS:       Non-Exempt

PAY GRADE:          3

REPORTS TO:        Director of Human Resources

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing responsibility for meeting and greeting all visitors, customers and staff visiting or calling CRT’s main office. Ensures visitors, customers and staff are greeted professionally and provided appropriate direction and information to assist them with their needs. Ensures the lobby area is neat and orderly at all times. Completes miscellaneous clerical duties as assigned. Ensures the smooth running of the reception area with a focus on presenting a positive first impression and excellent customer service skills. As a member of the Human Resources department, provides administrative support to the department.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Greets all visitors, staff and customers as they enter and leave the building.
• Acts as an immediate personal representative interacting with public and routine contacts.
• Answers all incoming calls on the Agency’s multi-line phone system by the 3rd ring. 
• Provides all visitors, staff, customers and callers with requested information.

• Directs visitors to sign in and ensures they have parked in the visitor parking area.
• Announces all visitors to staff persons and ensures that visitors are not permitted outside of the lobby un­escorted.
• Provides employment information and answers questions regarding Job Openings in the Agency.
• Provides administrative support to Human Resources and Payroll Staff.
• Receives and signs for US Mail, UPS, FED EX and other deliveries and ensures they are delivered to the appropriate staff person.
• Notifies Facilities or Executive office of suspicious or inappropriate behaviors.
• Utilizes Microsoft Word to create a wide variety of correspondence, notes, memorandums, drafts, charts, mail merges and forms following proper format for Human Resources and Payroll.
• Utilizes Microsoft Excel to create and maintain various Microsoft Excel spreadsheets.
• Performs special assignments/projects, such as Internet research and mailings.
• Receives RSVPs for Human Resources offered companywide Training.
• Schedules appointments and arranges meetings.
• Operates a variety of office equipment.
• Reacts appropriately to fire and emergency preparedness drills and events according to policies.

MINIMUM TRAINING AND EXPERIENCE

Education: Associate degree in Business preferred

Minimum Years of Experience: Minimum of one (1) year experience in an office environment preferably in a Receptionist role managing a multi-line telephone system.

Demonstrated Skills: Excellent oral and written communication skills are required. Customer service, Microsoft Outlook, Word, Excel experience required. Bilingual (Spanish speaking) preferred.