The Role
Serve as the clinics first point of contact: greet patients, manage phone and appointment scheduling, collect and verify patient demographic and insurance information, prepare charts, assist with billing and daily financial close, handle medical records requests, and perform opening/closing procedures.
Summary Generated by Built In
We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at Pain Clinic Associates in Memphis, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team.
Key Responsibilities:
Key Responsibilities:
- Customer Service: Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately.
- Patient Registration & Information Collection: Accurately gather and enter patient demographic and insurance information at the time of the first encounter.
- Insurance Verification: Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.
- Chart Preparation: Prepare patient charts and messages, ensuring all necessary information is complete and accurate.
- Billing Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processing.
- Phone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.
- Daily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.
- Opening & Closing Procedures: Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.
- Medical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systems.
- Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.
- Performs duties with competence, professionalism, and attention to detail.
- Strong understanding and alignment with the company’s mission and values.
- Complies with applicable laws, regulations, and internal policies
- Demonstrates excellent interpersonal skills with patients, staff, and the public.
- Ability to handle urgent situations calmly and efficiently.
- Strong critical thinking skills, including problem-solving, planning, and decision-making.
- Experience/Education: One (1) - Three (3) years of experience in a physician's office is preferred. A high school diploma or equivalent is required.
- Interpersonal Skills: Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staff.
- Physical Requirements: Work involves minimal physical effort with intermittent periods of exertion.
- Environmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient care.
- Ability to manage multiple tasks and prioritize effectively.
- Strong organizational skills and attention to detail.
- Ability to work as part of a team and contribute to a positive work environment.
- Experience with medical records and billing systems is a plus.
- Positive and supportive work environment.
- Opportunity to be part of a dynamic, patient-focused clinic.
- Competitive salary and benefits package.
Skills Required
- High school diploma or equivalent
- 1-3 years experience in a physician's office
- Strong verbal and written communication skills
- Experience with medical records and billing systems
- Ability to collect and accurately enter patient demographic and insurance information
- Ability to verify insurance and coordinate with payors and referring physicians
- Ability to manage cash, checks, and credit card transactions and assist with daily financial close
- Strong organizational skills and ability to prioritize multiple tasks
- Demonstrated professionalism, attention to detail, and ability to handle urgent situations calmly
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The Company
What We Do
Resolve Pain Solutions is a healthcare management service organization that partners with interventional pain management practices. Its mission is to empower clinics by providing administrative and operational support—including billing, marketing, finance, and human resources—thereby reducing the administrative burden on providers and enabling them to focus on delivering high-quality, comprehensive care to patients suffering from chronic pain.
