Front Desk Receptionist

Responsibilities:

• Serve as the first point of contact by greeting and assisting all visitors, clients, caregivers, vendors, and employees in a professional and courteous manner
• Answer and route incoming calls promptly and appropriately
• Manage incoming and outgoing mail, packages, and document distribution
• Coordinate electronic faxing and ensure timely routing of documentation to appropriate departments
• Maintain office supply inventory, including general office, snack, and medical supplies, and submit orders as needed
• Maintain a clean, organized, and professional reception and office environment
• Provide administrative support to multiple departments and assist with assigned projects and operational needs
• Prepare, process, and mail notification letters to physicians and patients as required
• Assist with patient-related administrative tasks, including audits and compliance support activities
• Confirm patient appointments as directed
• Support employee and patient engagement initiatives, including promotional materials and office events
• Assist with coordination of facility work orders and vendor communication
• Support meeting documentation, including meeting minutes when needed
• Collaborate across departments to support operational efficiency and communication
• Perform additional duties as assigned

Qualifications:

• High school diploma or equivalent required
• 1–2 years of receptionist, administrative support, or customer service experience
• Strong communication skills, both verbal and written
• Excellent organizational skills with a high level of attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) required
• Experience with Salesforce or similar CRM systems preferred
• Experience with RingCentral or similar phone systems preferred
• Strong interpersonal skills with the ability to build and maintain professional relationships across departments
• Demonstrated ability to work both independently and collaboratively within a team environment
• Strong problem-solving skills with a service-oriented mindset
• Ability to maintain confidentiality and professionalism in a healthcare setting
• May be required to travel to Santa Fe to support office
• Must successfully complete a required background check through the Department of Health

Physical & Work Requirements:

• Ability to sit and work at a computer for extended periods of time
• Ability to operate headset-based phone systems for extended periods of time
• Ability to work in a standard office environment
• Ability to lift up to 50 lbs. as needed

 

Benefits:

• Paid Time Off with additional accrual opportunities based on tenure.
• Sick Leave and Bereavement Leave.
• 9½ Paid Holidays + Floating Holidays + Birthday Holiday.
• Overtime pay at time and a half.
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance effective after the first full month of employment. Company-paid dental, vision, and term life coverage.
• 401(k) Plan with company match.
• $150 annual Lifestyle Reimbursement Program.
• Mental wellness support through Modern Health for employees and dependents.
• Competitive mileage reimbursement at federal reimbursement rates.
• Tuition Reimbursement Program.
• $100 monthly cell phone reimbursement after one month of employment.
• Employee Assistance Program and Employee Appreciation Program.