Front Desk Receptionist- Whitehall

Employment Status:Fulltime

Reports to: Operations Office Manager

Department: Operations

About Us:

At the heart of our mission are our core values: Love, Community, Consistency, Honesty, and Hope. These principles guide how we serve our clients, support one another, and uphold the standards that make Basecamp a trusted place for healing and growth.

Our Services Include:

• Outpatient Treatment – Individual and group counseling, evidence-based therapies, and psychiatric support.
   
• Medication-Assisted Treatment (MAT) – Safe, physician-guided treatment options to support recovery.
   
• Peer Support Services – Certified Peer Recovery Specialists offering lived-experience guidance and encouragement.
   
• Case Management – Helping clients connect with housing, employment, and community resources.
   
• Recovery Housing – Safe and supportive housing for individuals working toward stability and independence.
   
• Withdrawal Management at Madison Health – Coordinated inpatient services for those needing detox and medical care.
   
• Family & Community Engagement – Education, support, and resources for loved ones and the wider community.
   

At Basecamp, we focus on ensuring every person feels supported, cared for, and connected with the right services so they can achieve long-term recovery and thrive. Guided by Love, strengthened through Community, grounded in Consistency and Honesty, and inspired by Hope, we are committed to making recovery possible for everyone we serve.

The Front Desk Receptionist plays a crucial role in providing exceptional service to clients and visitors at our recovery center. This position oversees front desk operations, manages client admissions and check-ins, and ensures a welcoming, organized, and professional environment for individuals seeking support on their recovery journey. The receptionist is responsible for greeting clients, answering questions, assisting with administrative needs, and supporting efficient clinic workflow.

• Provide a warm, respectful, and supportive experience for all clients and visitors.
   
• Maintain professionalism, confidentiality, and adherence to HIPAA in all interactions.
   
• Support front desk operations including scheduling, communication, and documentation.
   
• Contribute to a positive work culture through teamwork, consistency, and effective communication.
   
• Promote Basecamp’s core values through daily interactions and service delivery.
   

Front Desk & Client Support

• Greet, welcome, and check in all clients and visitors upon arrival.
   
• Keep the front desk and lobby tidy, stocked, and presentable (forms, pens, documentation, etc.).
   
• Supervise and support clients in the waiting area while maintaining a calm and professional atmosphere.
   
• Provide accurate and helpful responses to client questions; address concerns or direct them to the appropriate staff member.
   
• Answer incoming calls, redirect as appropriate, and relay messages accurately through voicemail, in-person notifications, or secure communication channels.
   
• Maintain updated logs, records, and documentation as required.
   

Administrative Duties

• Schedule, confirm, and update client appointments in the EHR system.
   
• Assist with filing, scanning, forms management, and general administrative tasks.
   
• Compile and input information accurately as required by the Supervisor.
   
• Maintain confidentiality and security of all PHI and client information at all times.
   
• Complete all required training and mandated courses within specified timeframes.
   

Professional Expectations

• Maintain strict confidentiality and adhere to HIPAA and PHI policies.
   
• Demonstrate professionalism, strong boundaries, and ethical conduct with clients and staff.
   
• Work effectively with a diverse population, including clients, staff, the public, and professional partners.
   
• Support a positive and inclusive environment for individuals with substance use and mental health disorders.
   
• Perform other duties as assigned by the Operations Manager or leadership.

• Proven experience in a customer service or front-facing role with experience in the healthcare or recovery field preferred.
   
• Strong communication and people skills; professional and compassionate demeanor.
   
• Ability to multitask, stay organized, and manage a fast-paced environment.
   
• Problem-solving skills and the ability to remain calm under pressure.
   
• Reliable transportation.
   
• Proficiency with computers, office equipment, and MS Office (Word, Excel).
   
• Ability to work effectively with culturally diverse groups.
   
• Understanding of substance use disorder and the recovery process (preferred).
   
• Must maintain a professional appearance, including scrubs and closed-toe shoes.
   

• Ability to sit, stand, and walk intermittently throughout the workday.
   
• Ability to lift, carry, or move items up to 25 lbs occasionally (e.g., office supplies, files).
   
• Manual dexterity to operate office equipment, computer, and phones.
• Visual and auditory ability to interact with clients, staff, and visitors effectively.
• Ability to handle a fast-paced environment with frequent interruptions.
• The work environment is a typical interior office setting within a recovery center. The employee must be able to adhere to established protocols in a timely manner during potentially high-stress situations.