The Role
Serves as the first point of contact for hotel guests, managing check-ins, check-outs, reservations, enquiries, payments, records, complaints, and guest requests. Provides information about hotel services, coordinates with internal departments, maintains a welcoming reception area, protects guest confidentiality, and follows hotel procedures. The role requires strong communication, customer service, administrative, and multitasking skills, with flexibility to work shifts, weekends, and public holidays.
Summary Generated by Built In
We are seeking a professional, courteous and customer-focused Front Desk Officer to join our team.
The Front Desk Officer will serve as the first point of contact for our guests, providing excellent customer service while efficiently managing check-ins, check-outs, reservations, enquiries, payments and guest requests.
Key Responsibilities- Welcome and attend to guests professionally and courteously.
- Manage guest check-in and check-out processes.
- Handle reservations, enquiries, telephone calls and guest requests.
- Provide accurate information about hotel facilities and services.
- Process guest payments and maintain accurate records.
- Handle guest complaints and escalate issues when necessary.
- Coordinate with Housekeeping, Maintenance, Food & Beverage and other departments.
- Maintain accurate guest records and front desk reports.
- Ensure the reception area remains clean, organised and welcoming.
- Maintain confidentiality and comply with hotel policies and procedures.
Requirements
Skills Required
- OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, Customer Service, or a related field
- Excellent communication and interpersonal skills
- Strong customer-service orientation
- Good computer and administrative skills
- Ability to work under pressure and handle multiple tasks
- Professional appearance, positive attitude, and excellent work ethic
- Willingness to work shifts, weekends, and public holidays
- Previous experience in a hotel, hospitality, or customer service role
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The Company
What We Do
ACR Global, the brand name of Afconrecruit Ltd, is a consulting firm that helps African businesses grow through business ecosystems, organizational structures, recruitment, outsourcing, and team-performance optimization. It connects African organizations with international markets and opportunities, while supporting franchise expansion, mergers, acquisitions, talent development, and trade. The company began as a recruitment firm and has evolved into a broader African economic-development and business-growth partner.
