The Role
Serve as the first point of contact for clients, visitors, and partners; manage inquiries, onboarding, appointments, CRM records, after-sales support, warranty requests, and maintenance scheduling. Follow up on customer satisfaction, resolve complaints, prepare service reports, track satisfaction metrics, and identify repeat-business or referral opportunities.
Summary Generated by Built In
Key Responsibilities:
Serve as the first point of contact for clients, visitors, and partners.
Welcome visitors professionally and direct them to the appropriate personnel.
Respond promptly to customer enquiries via phone, email, WhatsApp, social media, and walk-ins.
Manage customer onboarding and ensure a seamless client experience from enquiry to project completion.
Schedule appointments, meetings, and customer consultations.
Maintain accurate customer records and update the CRM system.
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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