Front Desk Officer

JOB OBJECTIVE(S)

§  Ensuring seamless operations at the reception area while providing a welcoming and professional environment for visitors and staff

§  Fostering positive interactions and exceeding customer expectations.

DUTIES & RESPONSIBILITIES

§  Responsible for the effective day to day administrative/clerical services to ensure smooth running of the office activities.

§  Fostering positive interactions with guests

§  Collate weekly reports

§  Ensure proper filling of visitors form

§  Ensure proper registering of incoming mails and dispacth to appropriate department.

§  Provide assistance to ESS team on need basis.

§  Monitor and ensure prompt response to email enquiries ([email protected], [email protected]) 

§  Answer all incoming calls and redirect them or keep messages.

§  Schedule and communicate meetings.

§  Maintain the security of all information entrusted to you.

§  Any other duties as assigned

KEY PERFORMANCE INDICATORS

§  Revenue Growth

§  Cost Reduction

§  Audit Defect Rate Compliance

§  Turn around time, Issue Resolution & Quality Rate

§  Adherence to Policies, Procedures & Processes

§  Strategic initiatives

§  Management of birthday schedule

§  Meeting & Appointment Scheduling

§  Customer satisfaction levels

Education

§  Minimum Education:    First Degree

Experience

N.A

KEY COMPETENCY REQUIREMENTS

Knowledge

§  Industry knowledge

§  HR policies and procedures

§  Project Management

§  Systems Implementation

Skill/Competencies

§  Excellent knowledge of MS Office (especially Excel and Word)

§  Excellent Communications skills (written and oral) with strong business and customer focus

§  Customer service orientation

§  Attention to details

§  Phone etiquette

§  Good organizational and multi-tasking abilities