Front Desk Hero / Heroine (Multiple Location)

Company Description

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history. 

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Job Description

i. Front-desk management and facility management:

• Meet and greet potential and existing members when they walk into our space and assist them with any queries.
• Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails).
• Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest is properly signed-in via iPad registration.
• Receive and notify members on documents/packages and distribute them accordingly.
• Monitor office supplies and place orders when necessary.
• To cover the front desk counter during WORQ operation hours and as needed at the Company's discretion.
• Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.
• Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience.
• Keep the front desk organized and clean.
• Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc.

ii. Building Management and Operation:

• Ensure that our event space is all prepped and assist with event logistics.
• Ensure all building-specific forms are up to date.

iii. Community Engagement and Events:

• Register new members , guests and maintain the database of existing members.
• Be the Ambassador to tour our guests around our space-promoting a fun yet innovative space in Malaysia.

iv. Ad hoc tasks as and when assigned by superior

Qualifications

• Excellent command of spoken and written English 
• Excellent customer service 
• Basic computer skills (Google Suite) 
• Enthusiastic about learning and working in a team 
• Bubbly personality and love interacting with others

Additional Information

Bonus points if you have:

• An entrepreneurial mindset
• A sharp mind and positive attitude