Front Desk Associate

Location: Northside Jacksonville, FL
Company: Coastal Health

Coastal Health is seeking a friendly, professional, and dependable Front Desk Receptionist to join our growing team at our Northside Spine & Pain office.

The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to thrive in a fast-paced medical office environment. We are looking for someone who enjoys working with patients and understands the importance of creating a positive first impression.

• Greet and check in patients in a friendly and professional manner.

• Verify patient demographics, insurance information, and identification.

• Schedule, confirm, and manage patient appointments.

• Answer incoming phone calls and direct inquiries appropriately.

• Collect copayments and outstanding patient balances.

• Obtain and maintain accurate patient information.

• Coordinate patient check-out and follow-up appointments.

• Communicate effectively with clinical staff and providers.

• Maintain an organized and welcoming front office environment.

• Assist with additional administrative duties as needed.

• Previous medical office or front desk experience preferred.

• Experience in a specialty practice is a plus.

• Knowledge of insurance verification and medical scheduling preferred.

• Strong customer service and communication skills.

• Excellent organizational and multitasking abilities.

• Proficiency with computers and electronic medical records.

• Ability to work efficiently in a fast-paced environment.

• Competitive pay based on experience.

• Comprehensive benefits package.

• 401(k) retirement plan.

• Paid time off.

• Seven paid holidays.

• Opportunity to grow with an established and expanding healthcare organization.

If you are dependable, patient-focused, and ready to make a difference, we would love to hear from you!

Apply today and become part of the Coastal Health family!

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.