Job Type: Full-time, 100% in-office at Elliott Bay (Seattle) location. hiring multiple candidates for this position as our company grows!
Salary: $22.00 per hour
Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.
About the Company
Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 2,300 providers throughout our 20+ locations, and we are continuing to grow!
About the role
This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.
Primary responsibilities
- Providing excellent customer service over the phone, in person, and via email
- Creating a warm and welcoming atmosphere for clients
- Managing the front desk by helping clients prepare for their visits
- Scheduling client appointments
- Supporting mental health providers with administrative requests
- Client insurance benefits verification
Requirements
What you’ll need to be successful
- Strong work ethic and ownership of your role
- Ability to multi-task and prioritize
- Willingness to step into uncomfortable situations with clients, providers and coworkers
- Motivation to receive feedback and continually grow
- Schedule flexibility: we are open Monday-Friday 7:00am-8:00pm and Weekends 8:00am-4:00pm
- Primary shift available: Tuesday through Friday with variable evening schedules of 11:00 AM to 7:00 PM or 12:00 PM to 8:00 PM, plus Saturday 8:00 AM to 4:00 PM.
- Secondary shift available: Monday through Thursday with variable evening schedules of 10:00 AM to 6:00 PM, 11:00 AM to 7:00 PM, or 12:00 PM to 8:00 PM, plus Sunday 8:00 AM to 4:00 PM.
Benefits
We provide our full-time employees with:
- 75% coverage of health, dental, and vision insurance
- 15 PTO days accrued annually
- 6 paid holidays per year
- 401k matching
- Life Insurance
- Professional development training and opportunities for advancement
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time
Salary: $22.00 per hour
Skills Required
- Customer service skills
- Strong work ethic and ownership of role
- Ability to multi-task and prioritize
- Willingness to step into uncomfortable situations with clients, providers, and coworkers
- Motivation to receive feedback and continually grow
- Flexibility to work Tuesday-Saturday shifts including evening hours and Saturday 8:00am-4:00pm
- Ability to work 100% in-office at Elliott Bay (Seattle)
- Background check (required)
- Experience scheduling appointments and front desk management
- Experience verifying client insurance benefits
- Restaurant or hospitality background (encouraged)
What We Do
Mindful Support Services is a business-to-business support service for independent mental healthcare businesses, providing administrative, organizational, marketing, and billing support to help clinicians manage their practices and serve clients.
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