Job Type: Full-time, 100% in-office at Elliott Bay (Seattle) location
Salary: $22.00 per hour
Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.
About the Company
Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 1,800 providers throughout our 16 locations, and we are continuing to grow!
About the role
This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.
Primary responsibilities
- Providing excellent customer service over the phone, in person, and via email
- Creating a warm and welcoming atmosphere for clients
- Managing the front desk by helping clients prepare for their visits
- Scheduling client appointments
- Supporting mental health providers with administrative requests
- Client insurance benefits verification
Requirements
What you’ll need to be successful
- Strong work ethic and ownership of your role
- Ability to multi-task and prioritize
- Willingness to step into uncomfortable situations with clients, providers and coworkers
- Motivation to receive feedback and continually grow
- Flexibility- we are open Monday-Friday 7:00am-8:00pm and Saturday 8am-4pm
- Shifts are: Tuesday-Saturday: Saturday 8-4, weekdays variable evening shifts (11-7, 12-8)
Benefits
We provide our full-time employees with:
- 75% coverage of health, dental, and vision insurance
- 15 PTO days accrued annually
- 6 paid holidays per year
- 401k matching
- Life Insurance
- Professional development training and opportunities for advancement
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time
Salary: $22.00 per hour
Skills Required
- Customer service skills
- Strong work ethic and ownership of role
- Ability to multi-task and prioritize
- Willingness to step into uncomfortable situations with clients, providers, and coworkers
- Motivation to receive feedback and continually grow
- Flexibility to work Tuesday-Saturday shifts including evening hours and Saturday 8:00am-4:00pm
- Ability to work 100% in-office at Elliott Bay (Seattle)
- Background check (required)
- Experience scheduling appointments and front desk management
- Experience verifying client insurance benefits
- Restaurant or hospitality background (encouraged)
What We Do
Mindful Support Services is a business-to-business support service for independent mental healthcare businesses, providing administrative, organizational, marketing, and billing support to help clinicians manage their practices and serve clients.
