Job Title:
Freelance MS Dynamics 365 Contact Centre Solutions ArchitectJob Description
11-Week Contract | Helsinki, Finland | EMEA-Based Candidates Welcome | Hybrid (2-3 Days Onsite per Week)Concentrix is seeking an experienced Freelance Microsoft Dynamics 365 Contact Centre Solutions Architect to support a critical contact centre transformation and programme recovery initiative for a leading financial services client.
The role is based in Helsinki, Finland, and we welcome applications from EMEA-based candidates. The successful consultant must be able to travel to and work onsite in Helsinki 2-3 days per week throughout the engagement.
Working as the technical design authority, you will be responsible for reviewing and assuring solution designs, challenging delivery partner proposals, and ensuring the target architecture is scalable, future-proof, and aligned to business objectives.
We're looking for a consultant with deep hands-on experience delivering Dynamics 365 Customer Service and Dynamics 365 Contact Centre (CCaaS) solutions in enterprise environments. Strong expertise in Omnichannel, Unified Routing, Case Management, AI/Copilot capabilities, skills-based and language-based routing, Agent Assist, Power Platform, Dataverse, integrations, and solution architecture is essential.
The successful candidate will bring the credibility to challenge technical designs, validate estimates, identify risks, and translate operational requirements into robust solution architectures. Experience working within complex, multi-vendor delivery environments is highly desirable.
Contract Details
- Freelance / Independent Contractor
- 11-week engagement
- Helsinki, Finland
- EMEA-based candidates welcome
- Must be available onsite in Helsinki 2-3 days per week
- Immediate start preferred
This role is ideally suited to a senior Dynamics 365 Contact Centre Architect who combines hands-on implementation expertise with strong architecture governance and design assurance capabilities.
Location:
FIN -Work-at-HomeLanguage Requirements:
Time Type:
Full timeSkills Required
- Deep hands-on experience delivering Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Centre solutions in enterprise environments
- Strong expertise in Omnichannel, Unified Routing, Case Management, AI or Copilot capabilities, skills-based routing, language-based routing, and Agent Assist
- Strong expertise with Power Platform, Dataverse, integrations, and solution architecture
- Experience reviewing and assuring technical solution designs, validating estimates, identifying risks, and governing architecture
- Ability to translate operational requirements into robust, scalable solution architectures
- Experience working in complex, multi-vendor delivery environments
- Availability to work onsite in Helsinki two to three days per week throughout the engagement
- EMEA-based location or ability to travel to Helsinki for the engagement
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
