Role Purpose:
The Forward Deployed Fraud Strategist serves as a customer-facing Fraud and Identity subject matter expert across the entire customer lifecycle, operating as a forward-deployed consultant across pre-sales, onboarding, and ongoing expansion. In this role, you will partner directly with enterprise customers to design optimal product implementation strategies, evaluate risk profiles, and align Jumio’s technical solutions with customer’s unique business objectives.
The Fraud Strategist owns the critical onboarding mission for new deployments. Acting as a strategic advisor, you are directly responsible for driving efficient customer onboarding and rollout, and overcoming regulatory, legal, or operational hurdles to accelerate time-to-live and maximize time-to-value while ensuring solution adoption and long-term trust.
Responsibilities:
- Partner with new and existing Jumio customers to evaluate their risk profile and design tailored fraud strategies
- Provide expert recommendations on risk mitigation, user friction, and verification workflow optimization
- Lead the designing of standardized identity workflows within the Jumio product that are optimized for different verticals and use cases that can be quickly adopted by new customers
- Orchestrate launch readiness by proactively identifying and resolving technical, regulatory, or policy-related bottlenecks to drive time-to-live and time-to-value
- Advise customer risk and fraud teams on emerging fraud vectors and industry best practices
- Validate completion of implementation milestones and success criteria, as well as confirming that the customer’s integration aligns with Jumio best practices
- Coordinate go-live planning, readiness reviews, and support go-live day execution
Skills, Experience and Qualifications:
- 5+ years of relevant professional experience spanning fraud, identity, AML/KYC, digital risk, or a related field, including meaningful customer-facing experience in consulting, technical account management, solutions, professional services, product, or implementation.
- Strong consultative, analytical, and strategic thinking abilities with a focus on risk strategy and workflow design
- Project Management skills and the ability to coordinate cross-functional teams from Product, Engineering, Legal/Compliance to deliver outcomes for Jumio customers
- Ability to distill complex, technical fraud concepts into clear, value-driven narratives for executive stakeholders.
Preferred Qualifications:
- Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions
- Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies
- Project management certification or equivalent experience
- Experience working with global enterprise customers
- Bilingual (English/Spanish)
Jumio Values:
IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation
Equal Opportunities:
Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.
About Jumio:
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.
Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Applicant Data Privacy
We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to [email protected].
Skills Required
- 5+ years of relevant experience in fraud, identity, AML/KYC, digital risk, or a related field
- Meaningful customer-facing experience in consulting, technical account management, solutions, professional services, product, or implementation
- Strong consultative, analytical, and strategic thinking abilities focused on risk strategy and workflow design
- Project management skills and ability to coordinate cross-functional Product, Engineering, Legal, and Compliance teams
- Ability to explain complex technical fraud concepts through clear, value-driven narratives for executives
- Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions
- Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies
- Project management certification or equivalent experience
- Experience working with global enterprise customers
- Bilingual English/Spanish
What We Do
Jumio helps you know, then trust your customers online. From account opening to ongoing monitoring, the Jumio KYX Platform provides advanced identity proofing, risk assessment and compliance solutions to accurately establish, maintain and reassert trust. Leveraging advanced technology including automation, biometrics, AI/machine learning, liveness detection and no-code orchestration with hundreds of data sources, Jumio helps organizations fight fraud and financial crime, onboard good customers faster and meet regulatory compliance including KYC and AML. Jumio has processed more than 1 billion transactions spanning over 200 countries and territories from real-time web and mobile transactions. Based in Palo Alto, Jumio operates globally with offices in North America, Latin America, Europe, Asia Pacific and the Middle East and has been the recipient of numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners. For more information, please visit jumio.com.
Why Work With Us
Our IDEAL values of Integrity, Diversity, Empowerment, Accountability and Leading Innovation are the compass setting for our culture. Along with our clear and positive purpose of eliminating fraud our values help to bring together a hugely diverse and globally distributed team to work as #onejumio.
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