Fraud Risk Management Senior Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Fraud Risk Management Senior Manager role leads the Fraud Risk and Return Management (FRRM) team, a cross-functional group of up to 10 fraud business consultants and technical analysts, responsible for advancing Allstate's enterprise fraud governance, escalation, and analytics capabilities. This role provides strategic and operational leadership across a broad fraud risk landscape, serving as the central coordination point for fraud-related issues across Areas of Responsibility (AORs), business units, and senior leaders. In addition, this role is accountable for leading fraud incident response and remediation efforts and champions the buildout of fraud data infrastructure.

Key Responsibilities

• Frequently advise others on complex fraud matters, weighing alternatives and considering implication of fraud risk and return tradeoff decisions

• Provide thought leadership in advancing important fraud-related strategies, including formalization of the enterprise incident and investigation function, initiation of enterprise control inventory and loss analysis, and management of control gap analysis and recommendations

• Introduce and lead change effectively through partnerships with fraud stakeholders across the enterprise, including data science community, technology, and key first line fraud fighting agencies in Claims, Product, Underwriting, and other Family of Companies

• Lead and manage the FRRM team, establishing budget, staffing, expense priorities, and performance goals, advocating for learning and development for the team, and mentoring for less-experienced team members

• Represent fraud interests of Allstate in multiple industry consortiums over fraud, and bring back industry best practices and knowledge

• Provide thought leadership and supervision of the fraud technical analytics roles, with the goals to fully leverage and optimize the use of data, analytic and machine learning to help proactively identify fraud across the enterprise.

• Coordinate all functions within FRRM and Audit Risk Analytics, creating necessary synergies between fraud operations, technical analytics, and incident response teams, with a primary objective of preventing and detecting fraud across Allstate and the Family of Companies

• Represent fraud interests guided by in-depth knowledge of key business strategic initiatives

• Establish and continue to enhance the overall Enterprise fraud risk and return management program and review as the designated FRRM Program Lead

• Champion overall enterprise fraud opportunities and loss reporting, coordinating with multiple stakeholders across various AORs and Family of Companies

• Partner with business functions to identify process/control vulnerabilities and produce clear, actionable reports detailing exposure, control gaps, and remediation recommendations.

• Collaborate with Fraud Insights and Data Science to design, test, and deploy AI/ML-driven detection, triage, and prevention strategies, iterating based on outcomes and loss analytics.

• Ability to strategically lead across time zones and manage global, cross-functional teams (US, UK, India).

• Regulatory reporting/filing experience (monthly/quarterly cadence), with strong documentation, accuracy, and audit-readiness.

• CFE certification (Certified Fraud Examiner) strongly preferred

Experience

• 5 or more years of experience (Preferred)

Supervisory Responsibilities

• This job has supervisory duties.

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Skills

Fraud Analysis, Fraud Auditing, Fraud Detection, Fraud Management Systems, Fraud Modeling, Fraud Operations, Fraud Prevention, Fraud Risk Management, Leadership, Risk Analytics, Strategic Planning, Team Management, Team Strategy

Compensation

Base compensation offered for this role is $110,000- 160,000 / annually and is based on experience and qualifications.
*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.