Fraud Risk Analyst 1

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JOB FUNCTION / SUMMARY:

Minimize financial losses to the bank and its customers by identifying potential fraud through review of reports and alerts produced by multiple software systems. Investigate suspect transactions using Bank software systems for research. Take immediate appropriate actions to mitigate risk: place holds and alerts, and interact with relationship officers. Work in cooperation with all business units to successfully resolve matters. Refer fraud alerts for a Level 2 investigation.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Review alerts on reports generated from multiple software systems, including but not limited to, check fraud, deposit fraud, wire and ACH fraud. Conduct reviews on internal referrals as assigned from other departments and the Bank’s SAR Memo Referral process.
• Exercise independent judgment while examining, identifying and documenting fraudulent or account activity behaviors. Utilize Bank software systems, internet, etc. as needed for performing research.
• Take immediate action to mitigate losses. Return checks, place cautions and Reg. CC holds on accounts, Hold All Funds and other measures as needed.
• Complete bank official forms to close bank cards, cease ACH activity, and close online banking and mobile banking access, and other precautionary actions.
• Communicate findings to relationship officers. Provide support to branch and department personnel in regard to identifying fraud and taking action to prevent losses.
• Complete internal fraud referral forms for Level 2 investigations in Microsoft Word documenting Level 1 review and actions taken.
• Complete internal referral forms to BSA/AML departments and Corporate Investigations.
• Maintain production and tracking reports through Excel spreadsheet entries.
• Assist with projects and systems testing to ensure functionality with system upgrades.
• Maintain and adhere to Bank recordkeeping standards.
• Adhere to compliance regulations related to bank fraud and loss prevention, including but not limited to Bank Secrecy Act, Reg. CC and other applicable banking laws.
• All other duties/special projects as assigned.
• Assist with training staff.

MINIMUM REQUIRED EDUCATION, EXPERIENCE, & KNOWLEDGE:

Bachelors or Associate's degree desired, or equivalent work experience.

Two to four years related banking experience and/or training; or equivalent combination of education and experience required. Some branch banking experience preferred.

Experience with Regulation CC and placing holds.

Experienced in composing documents, summaries or letters.

Basic knowledge of Microsoft Office Word and Excel.

Knowledge of banking operations, checks, deposits, wire, and ACH transactions.

Basic knowledge of fraud and kite schemes.

Ability to communicate effectively orally and in writing using the English language. Ability to read and interpret documents.

CORE COMPETENCIES

The company has identified a set of core competencies that are vital to our business achieving a competitive advantage and delivering a unique value to our customers. These competencies are the skills, knowledge, and abilities each and every associate must exhibit to fulfill this competitive advantage.

• Organization and Planning: Detail- and results-oriented; develops realistic action plans
• Commitment to Excellence: Sets and achieves challenging goals; measures self against a standard of excellence
• Resilience and Balance: Maintains a stable performance and can be effective under pressure
• Interpersonal Versatility: Treats all people with respect and honor along with sensitivity to cultural differences
• Influence: Approaches work and fellow associates in a manner that portrays leadership, respect, trust, courtesy, empathy, and integrity

POSITION SPECIFIC COMPETENCIES

Cognitive Competencies: Verbal & Written Comprehension, Business Math, Analytical, Judgment & Decision Quality and Reasoning, Business Skills Application, Technical Skills, Innovation, Strategic Thinking

Motivation Competencies: Resourcefulness, Resilience, Optimism,

Interpersonal Competencies: Listening, Communication Skills - Oral & Written, Customer Focus, Collaborative

Advanced attention to detail

ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS:

• Ability to work under stress and meet deadlines
• Ability to operate a keyboard if required to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

DISCLAIMER

This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company.

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.