Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Fraud Operations Specialist - Customer Contact who will be a vital part of our team, dedicated to safeguarding our customers and the company from fraudulent activities.
As a Fraud Operations Specialist - Customer Contact, your role will involve identifying and mitigating fraud risks, ensuring our customers' security and peace of mind. Join our innovative team and contribute to our commitment to deliver exceptional service while combating fraud. Take this opportunity to make a meaningful impact and grow with us in the fight against fraud.
Job Responsibilities:
- Investigate suspected fraud cases, analysing information to uncover patterns and risks.
- Provide empathetic support to fraud victims, guiding and assisting them if needed.
- Employ strong problem-solving skills to assess complex fraud cases.
- Build and maintain strong customer relationships while safeguarding the bank's assets.
- Manage high-pressure situations with composure, making informed decisions to protect customer interests.
- Stay updated on the latest fraud trends, continuously enhancing knowledge through professional development.
Required qualifications, capabilities and skills:
- Ability to identify fraud and related financial crime risks and take appropriate steps to mitigate them.
- Investigative mindset.
- Excellent communication skills.
- A strong sense of empathy as well as a creative, and outside-of-the-box mindset.
- Championing process and product improvements for colleagues and customers.
- Growth mindset and a passion for learning and self-development.
- Fluent in German and English.
Preferred qualifications, capabilities and skills:
- Previous experience working within Banking/Financial Service institution in a fraud related role.
- Experience in identifying fraud and related financial crime risks, and take the appropriate steps to mitigate the risks.
- Knowledge of the German regulatory framework and best practice regarding fraud prevention.
#ICBCareer
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Ability to identify fraud and related financial crime risks and mitigate them.
- Investigative mindset.
- Excellent communication skills.
- Strong sense of empathy and creative, outside-of-the-box mindset.
- Championing process and product improvements for colleagues and customers.
- Growth mindset and passion for learning and self-development.
- Fluent in German and English.
- Previous experience in a fraud-related role within Banking/Financial Services.
- Knowledge of the German regulatory framework and best practices for fraud prevention.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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