Fraud Investigator

NOTE: For this role, based on the level and job location, the salary range is $64,000 - $80,000.

The role:

We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate's main focus will be investigating SoFi’s Credit Card fraud, specifically application fraud, account activity fraud, and fraud claims.  An Investigation will include reviewing all SoFi products associated with the case (Credit Cards, Loans, Investment, and Checking/Savings).  The Investigator will determine if the activity identified requires to file or not to file Suspicious Activity Reports. The ideal candidate will be able to advise and assist Management with creating and implementing strategic decisions, while driving business objectives. 

What you’ll do: 

• Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision.
• Monitoring of fraud claims to ensure the validity of the claim, which may include contacting merchants, and financial institutions and/or clarifying customer statements as necessary.  Gathering appropriate documentation to support the final determination
• Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management 
• Review alerts/reports to detect unusual activity including writing narrative, and  gathering supporting documentation 
• Ensure compliance with departmental standards and processes to increase production and accommodate work volumes
• Assist Management with creating short-term and long-term plans identifying associated benefits of strategies that are to be developed to reduce fraud exposure 
• Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
• Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while focusing on continuous improvement.

What you’ll need:

• 3+ years of relevant fraud investigation experience in the banking or financial services industry 
• Strong knowledge of credit cards while also having a working knowledge of check, ACH, wire, debit card, and other payment channels operating rules. Understanding of electronic crimes as they relate to card fraud and theft of credentials
• Thorough understanding of credit card operations, regulations, industry trends & best practices. 
• Working knowledge of banking operations and applicable regulations
• Must be able to establish peer relationships;  communicate and work effectively with all levels within the organization/vendors/external financial institutions
• Excellent project management, organizational, and negotiation skills are required 
• Excellent Skills in: time management, decision-making, judgment, problem-solving, and prioritization
• Accepts responsibility, ownership, and accountability for work results and actions
• Thrives in a high-volume, energetic, and team-focused environment