The QA Manager is the owner of testing quality standards and is responsible for the creation and improvement of QA Processes, Procedures, Guides and Documentation, as well as ensuring they are understood and correctly applied by the relevant audience, supporting test teams’ efforts to deliver high standards in work execution and desired outcome. QA Managers monitor the quality and productivity of testing, identifying gaps and providing viable solutions to close them.
Responsibilities
Quality Standards:
- Establish and implement QA standards, processes, documentation, and training.
- Evaluate and update tools for defect tracking, test management, and performance metrics.
- Maintain tool knowledge bases and ensure timely software updates.
- Monitor QA metrics and KPIs, escalating concerns when needed.
- Lead annual QA policy reviews.
Customer Success Support:
- Assist Sales, Marketing, and Project Management with team sizing, equipment, and tools.
- Support project setup and contribute to client meetings with QA expertise.
- Oversee key project test execution and recommend improvements.
- Review QA processes and deliverables to align with company and client standards.
- Address QA quality concerns based on client feedback and risk assessments.
Leadership:
- Mentor and support Test Leads, fostering engagement and continuous improvement.
- Encourage new ideas, acknowledge achievements, and enhance team collaboration.
- Assist in onboarding new Test Leads with proper guidance and resources.
General:
- Collaborate with internal teams to align with company objectives.
- Administer and support QA tools (e.g., JIRA), escalating risks as needed.
- Uphold company policies, security procedures, and organizational values.
- Handle additional QA Management tasks as required.
Requirements
- Proven ability to uphold high standards in QA projects.
- Strong understanding of QA management: processes, documentation, metrics, and KPIs.
- Expertise in Functionality, Compliance, and Compatibility QA, capable of mentoring Test Leads and managing customer expectations.
- Skilled in conducting meetings, preparing presentations, and client communication.
- Knowledge of game development lifecycle, testing tools, and tracking databases (e.g., JIRA).
- Proficient in data analysis for decision-making and process improvement.
- Familiar with financial processes like revenue, margins, and invoicing.
- Solid knowledge of company processes, policies, and Microsoft Office tools.
- Willing to work onsite (Megatower) and night shift.
Benefits
- Full time contract
- Working onsite in an expanding office in Mandaluyong.
- Team of like-minded people.
- Stable employment and professional growth in an international environment.
- A culture of diversity and inclusion to unite the most outstanding talents.
- Online training platforms and workshops to level you up.
- Community of people who understand and share your passion for games.
Skills Required
- Proven ability to uphold high standards in QA projects.
- Strong understanding of QA management: processes, documentation, metrics, and KPIs.
- Expertise in Functionality, Compliance, and Compatibility QA; able to mentor Test Leads and manage customer expectations.
- Skilled in conducting meetings, preparing presentations, and client communication.
- Knowledge of game development lifecycle, testing tools, and tracking databases (e.g., JIRA).
- Proficient in data analysis for decision-making and process improvement.
- Familiar with financial processes like revenue, margins, and invoicing.
- Solid knowledge of company processes, policies, and Microsoft Office tools.
- Willingness to work onsite (Megatower) and night shift.
What We Do
Leaders in Quality Assurance, Localization Services, Player Support, Compliance, and Certification, Testronic offers end-to-end Testing and QA solutions for the games industry. We're hiring! Visit our Careers page for all our open positions: https://careers.testroniclabs.com/. Testronic’s high standards have been protecting our clients and safeguarding the consumer experience since 1998. We ensure that our clients efficiently and securely deliver the highest quality consumer deliverables. Quality Matters to us. It has for 25 years. If you're looking for Testronic Film & TV, it is now known as Giant Worldwide (https://www.linkedin.com/company/giantww/mycompany/)
