Patsnap is looking for a Forward Deployed Engineer (FDE) to help enterprise customers successfully adopt AI-native solutions across IP, R&D, innovation, and strategic intelligence workflows.
This role sits at the intersection of customer delivery, product implementation, AI solution design, and business problem-solving. You will work closely with customers to understand their real business processes, configure AI Agent workflows, build practical prototypes, and turn customer-specific needs into scalable product capabilities.
Key Responsibilities
• Work directly with enterprise customers to understand their IP, R&D, innovation, or strategic intelligence workflows.
• Translate customer pain points into actionable AI solution designs and delivery plans.
• Configure and deploy AI Agent workflows, Skills, dashboards, reports, and automation processes.
• Build customer-facing demos and prototypes using Patsnap’s AI-native product ecosystem.
• Support proof-of-concept projects, testing, feedback collection, and iteration.
• Partner with Product, Engineering, Sales, Customer Success, and Solution Consulting teams.
• Identify reusable customer requirements and convert them into standardised Skills or product enhancements.
• Ensure delivery quality, data compliance, and documentation throughout engagements.
Requirements
• Experience in solution engineering, technical consulting, product delivery, implementation, or customer-facing engineering roles.
• Strong hands-on ability with AI tools, automation workflows, data analysis, or prototype building.
• Understanding of enterprise software, SaaS platforms, APIs, workflow automation, or AI Agent concepts.
• Strong communication skills and stakeholder management capabilities.
• Business-level English and Japanese preferred for Japan-facing roles.
Preferred Qualifications
• Experience in IP, patent intelligence, R&D intelligence, legal tech, innovation management, or enterprise AI solutions.
• Experience with AI Agents, LLM applications, prompt engineering, workflow orchestration, or no-code/low-code tools.
• Technical background in software engineering, data science, or related fields.
What Success Looks Like
• Customers can see a working prototype using their own business context within a short delivery cycle.
• AI workflows are embedded into the customer’s existing processes.
• Customer-specific needs are converted into reusable product capabilities or Skills.
• Delivery outcomes are measurable and directly useful to decision-making.
Why Join Patsnap
At Patsnap, we are building AI-native solutions that help companies transform how they manage IP, R&D, innovation, and strategic intelligence. As an FDE, you will play a key role in turning AI capabilities into real customer outcomes — delivering usable results, not just software access.
Skills Required
- Experience in solution engineering, technical consulting, product delivery, implementation, or customer-facing engineering roles.
- Strong hands-on ability with AI tools, automation workflows, data analysis, or prototype building.
- Understanding of enterprise software, SaaS platforms, APIs, workflow automation, or AI Agent concepts.
- Strong communication skills and stakeholder management capabilities.
- Business-level English and Japanese (preferred for Japan-facing roles).
- Experience in IP, patent intelligence, R&D intelligence, legal tech, innovation management, or enterprise AI solutions.
- Experience with AI Agents, LLM applications, prompt engineering, workflow orchestration, or no-code/low-code tools.
- Technical background in software engineering, data science, or related fields.
What We Do
Founded in 2007, Patsnap is the company behind the world’s leading innovation intelligence platform. Patsnap is used by more than 10,000 customers in over 50 countries around the world to access market, technology, and competitive intelligence as well as patent insights needed to take products from ideation to commercialization. Customers are innovators across multiple industry sectors, including agriculture and chemicals, consumer goods, food and beverage, life sciences, automotive, oil and gas, professional services, aviation and aerospace, and education. To learn more about how Patsnap is improving the way companies innovate, visit www.patsnap.com.
