FOODHANDLERS

Welcome to a workplace where everyone passionately believes in one purpose!
 
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
 
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
 
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
 
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

                                    GODDARD ENTERPRISES LTD.

                  POSITION DESCRIPTION & PERFORMANCE STANDARDS

Position Title:                                    Food Handler

Position Reports to:                           Operations Manager/ In-flight Manager

                                                            Operations Supervisors

Position Directly Supervised:          None

Department:                                      Operations

Division:                                            Catering

Date Last Reviewed:                         January 2025

Primary function:  To deliver meals and other supplies to aircraft, unloading from and loading onto the aircraft in a timely and safe manner, while adhering to airline specifications, VPS (Variable Production Schedule) and offering the highest quality of customer service.

Secondary function: To clean all equipment, machinery, floor, dishes, etc, according to established cleaning schedules & standards and to follow all HACCP procedures.

Skills and Other Attributes Required:

• Excellent customer service skills and interpersonal skills.
• Able to work quickly and effectively. 
• Able to work under pressure
•  Juggling priorities and be organized. 
• Able to work with minimal supervision. 

Education and Experience

• At least three (3) CXC certificates including English and Mathematics
• At least three years (3) experience in similar position
•  Computer literate
•  A valid driver license
• Knowledge of HACCP procedures.

Major Responsible

To ensure that airline equipment is packed according to airline specifications.

SATISFACTORY PEROFRMANCE WILL HAVE BEEN ATTAINED WHEN:

Damaged or broken equipment is taken out of service and handled as per airline 

      specification.         

Glasses and cutlery are cleaned and packed according to airline specifications.

To ensure that staff and products are transported to and from Island Deli daily.

SATISFACTORY PEROFRMANCE WILL HAVE BEEN ATTAINED WHEN:

Island Deli staff and products are transported to Hewanorra International Airport daily.  Daily lunch and product request are delivered on time.

3.   To ensure tray lay-ups and food trolleys are packed and stored according to                                              

specification.

SATISFACTORY PEROFRMANCE WILL HAVE BEEN ATTAINED WHEN:

Food temperature does not exceed the limit during set-up. Food trolleys are packed according to airline specification. Food trolleys are stored in the refrigeration with doors open. Trolley doors remain closed after removal from the fridge, until checked of on board the aircraft.

To ensure all HACCP procedures are followed.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

Temperature of perishable foods are taken and documented during set up, loading   of the catering vehicles and after loading the flight. Meals are refrigerated in accordance with food safety guidelines to ensure all food items are kept out of the danger zone from set up to check off on board aircraft. Dry ice is used according to food safety requirements. Dry ice is stored and handled properly, as specified.

 To ensure assembled modules are loaded into catering vehicles in a timely manner

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

Containers are dry iced according to specification at least half hour before airline arrival and are placed o the catering vehicles. Aircraft is met on time as per agreed standard. Food supplies and Kambros are loaded into catering vehicles in a timely manner.

  To use loading diagrams to ensure that each piece of equipment is loaded into   the correct position in the aircraft gallery.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

Loading diagrams are up to date. Loading diagrams are appropriately used.

To ensure that all company laundry is delivered and collected from Laundromat.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

All soiled laundry and airline linen are delivered to Laundromat in exchange for clean laundry. All Laundry and airline Linen are stored in designated area.

 To remove equipment from aircraft galley and load new equipment in a safe and

expeditious manner and ensure that any deviations in regular loading are reviewed  with the Lead Flight Attendant

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

Galleys are serviced according to diagrams. Galley is serviced in a manner which does not interfere with passenger boarding. First Class galleys are serviced first unless otherwise specified. Galley is left clean before exiting aircraft. Ancillary items are placed, as specified.

 To check sheets to ensure that all necessary items have been loaded onto the truck before departure.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

Check off sheets are used on all flights All items are boarded per airline specification in the correct quantities

 To review the delivery note/cash invoice and quantities delivered with the Flight                      Attendant.

  SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

Delivery notes/cash invoices are accurate and all requested items are listed. Substitutions are noted on delivery notes and customer is notified. Delivery note is a final check of the completed flight. Bill is signed by Flight Attendant and G.C.G. personnel and returned to dispatch.

 To maintain accessibility, responsiveness, good communication and a professional appearance:

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

Personnel are visible and accessible to the customer Personnel respond immediately to customer requests Personnel are well groomed neat and are properly uniformed. Personnel are able to communicate effectively with the customer.

 To ensure aircraft is catered on time in accordance with airline specifications:

SATISIFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

Aircraft is met on arrival. Aircraft is served on time to avoid any delays.

 To adhere to all safety airlines standards and procedures (GCG, Local and

 International)

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

Safety equipment used as specified at all times. All safety precautions are adhered t  as specified by the safety boards, GCG management and supplier) Signs are used to identify slippery floors, or Maintenance & Repair (M&R) work in progress. All electrical equipment is unplugged before cleaning. Approved cleaning chemicals are used according to SOP.

 To handle with care assigned Company Vehicle.

SATISFACROTY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

Vehicles are driven with due care adhering to road safety standards. Relevant speed limits are adhered to at all times. Safety standards and precautions are adhered to at all times.

 To ensure all related duties are efficiently carried out as scheduled.

 SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

All glasses are prepared according to airline specification in a timely manner. Equipment kambans are prepared according to standard layout & within VPS time frame

To assume responsibility of any other duties related to the department and as directed by the Manager, In-flight Manager or Operations Supervisor.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

All assignments are carried out in accordance with agreed standards and variable production schedules (VPS)

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!