About West Hotel, Curio Collection by Hilton
Our convenient Sussex Street location provides easy access to Sydney’s business, dining, cultural and waterfront precincts. Featuring 182 guest rooms, we’re moments from Barangaroo, King Street Wharf and Darling Harbour, and just a short distance from the city centre. Guests can unwind in our beautiful open-air atrium or enjoy drinks and seasonal, sustainably inspired dining at our on-site restaurant.
ResponsibilitiesWhat will a day on the job be like?
No two days are the same, in this role you’ll be directly impacting the guest experience, working closely with an experienced team, and delivering Food and Beverage service.
- Creating exceptional guest experiences in all interactions with our guests. Ensuring all guests receive a friendly, warm welcome, prompt attention along with quick, efficient service.
- Set up and maintain all service areas & stations with sufficient mise en place for the length of service.
- Ensure orders are promptly collected from the kitchen when ready and carried to the guests appropriately.
- Undertaking general waiting duties for food or beverages or both, including cleaning tables.
- Taking reservations, greeting and seating guests.
- Demonstrate exemplary menu & product knowledge and be familiar with all items on menus available.
- Demonstrate responsible service of alcohol to all patrons at all times.
- Exhibit exemplary personal behaviour, appearance, and attitude.
- Ensure tables and chairs are correctly positioned for each seating and that all chairs, seats, and floor are spotlessly clean before the arrival of each guest and to be maintained during service.
- Set up event and function spaces following banquet event orders
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
What are we looking for?
- Must possess a current and valid NSW Responsible Service of Alcohol (RSA) Competency Card.
- Previous work experience in Hospitality or Customer Service is desirable.
- Previous food hygiene experience is desirable.
- Completed tertiary qualifications in Hospitality Management are desirable.
- Electronic Ordering Systems experience is desirable.
- Cash handling Experience is desirable.
- A high level of interpersonal skills in both oral and written communication.
- Time management and ability to follow directions.
- Good communication skills.
- Committed to delivering a high level of customer service.
- Excellent grooming standards.
- Able to work on a rotating roster, both day and night shifts involving late starts and early finishes.
- Must have valid Australian working rights (minimum 6 months).
Skills Required
- Current and valid NSW Responsible Service of Alcohol (RSA) Competency Card
- Valid Australian working rights for a minimum of six months
- Ability to work a rotating roster, including day and night shifts, late starts, and early finishes
- High-level interpersonal, oral, and written communication skills
- Good communication skills and ability to follow directions
- Strong customer service commitment
- Excellent grooming standards
- Previous hospitality or customer service experience
- Previous food hygiene experience
- Tertiary qualification in Hospitality Management
- Electronic ordering systems experience
- Cash handling experience
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
