Food and Beverage Supervisor

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Food and Beverage Supervisor, you’re not just overseeing the seamless execution of daily F&B restaurant operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise F&B Operations
  •    Supervise the operations of the food and Drink venues, ensuring consistent adherence to service standards.
  •    Delegate tasks and ensure team members understand their responsibilities, aiming for smooth and efficient service delivery.
  •    Ensure the F&D operations are in compliance with brand standards and operational guidelines.
• Team Development
  •    Actively develop team members’ skills through coaching and training to improve service delivery and performance.
  •    Participate in the interviewing, selection, training, and evaluation of team members, ensuring that employees meet performance expectations.
  •    Assist in the preparation and review of annual and mid-year appraisals for team members under your supervision.
• Guest Satisfaction
  •    Manage guest queries in a friendly, timely, and efficient manner, ensuring high levels of customer satisfaction.
  •    Ensure that customer feedback is actively solicited and implement strategies to continuously improve the guest experience.
• Operational Compliance
  •    Oversee the compliance with HACCP policies and ensure that all operations meet safety, hygiene, and health regulations.
  •    Ensure that F&D outlets comply with local, state, and federal laws and regulations, as well as company procedures related to financial record-keeping, money handling, and operations.
  •    Supervise inventory management, ensuring that supplies such as linen, glassware, silverware, and condiments are stocked and maintained.
• Financial Targets & Profitability
  •    Assist in achieving the financial targets for the F&D department, focusing on profitability and efficient cost management.
  •    Ensure daily revenue closeouts are executed properly, including completing financial reports and inventory checks.
  •    Participate in the development of marketing efforts, including creating menu ideas, and monitoring competition and food trends to drive innovation.
• Team Management
  •    Ensure shift handovers are conducted professionally and constructively.
  •    Address issues such as call-offs, tardiness, and last-minute problems, ensuring smooth operations across shifts.
  •    Ensure employees are adhering to proper break procedures and following guidelines to maintain smooth operations.
• Supportive Functions
  •    Attend mandatory meetings (department meetings, staff meetings, etc.) and ensure clear communication throughout the team.
  •    Use software programs (e.g., Word, Excel, Outlook) to complete administrative tasks as required.
  •    Participate in monthly inventory procedures and ensure inventory levels are accurately forecasted and maintained.
  •    Handle team relations and ensure a collaborative, harmonious work environment.
  •    Ensure team members are aware of daily log book entries for smooth communication between shifts.
   

Preferred Qualifications:
•    Previous supervisory experience or delegation of responsibilities in an F&D environment.
•    Willingness to develop team members and contribute to their professional growth and performance.
•    Experience working in a hotel industry is highly advantageous.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.