About RAC
With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members by being the driving force for a better WA.
About the Role
As a Team Manager, you will play a key role in supporting leadership continuity and operational stability across our Joondalup and West Perth Contact Centres. Unlike a traditional Team Manager role, this position will not have a dedicated team initially. Instead, you will work closely alongside our existing Team Managers, shadowing, sharing leadership responsibilities, and stepping in to support teams during periods of leave, project work, or leadership upskilling. Successful candidates will have the opportunity to transition into a permanent leadership role aligned to a dedicated team as roles become available.
This role is ideal for a collaborative leader who enjoys variety, thrives in change, and is passionate about supporting teams and leaders to perform at their best. You will enable flexibility across the business while ensuring our consultants continue to deliver high-quality sales and service experiences that showcase the value of RAC products and services to our members.
What You Need to Know
Location: Joondalup and West Perth
Hours: 37.5 hours per week between 7:30am – 8:30pm, with a scheduled Saturday on rotation
What Will You Be Doing?
You will lead, coach and support teams across the Contact Centre to ensure consistent performance, engagement and member experience.
Key responsibilities include:
- Providing day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activities
- Shadowing and partnering with current Team Managers to share coaching, performance management and leadership routines
- Driving performance through coaching, feedback and KPI management
- Supporting consultants to achieve sales, service and engagement targets
- Monitoring quality standards and ensuring compliance with product and legislative requirements
- Supporting change initiatives and business projects as required
What We’re Looking For
As a member-based organisation, alignment to our values is essential, along with:
- Proven leadership experience in a busy contact centre environment
- Strong coaching capability with the ability to influence without always having direct ownership of a team
- Experience managing KPIs and driving performance through effective coaching
- A collaborative and adaptable leadership style
- Excellent communication skills with the ability to build trust and rapport quickly
- Demonstrated empathy, resilience and professionalism in challenging situations
- Strong computer literacy and ability to work across multiple systems
- A passion for developing others and maintaining consistent performance standards
What Can We Offer You?
A career at RAC is more than just a job. We’re committed to creating an environment that supports growth, wellbeing and inclusion. You’ll enjoy:
- Access to exclusive RAC member benefits
- Flex@RAC – our flexible working program
- A strong Diversity & Inclusion strategy
- Generous insurance discounts and free roadside assistance
- In-house health and wellness programs
- Competitive salary + super, with the option to purchase additional leave
- A vibrant Social Club with over 900 members
We’re looking for an enthusiastic and adaptable leader who thrives in a culture of continuous improvement.
Click APPLY NOW and submit your CV outlining what you can bring to the team.
Applications close: COB Friday 17th July 2026
RAC is an equal opportunity employer. We are committed to building an inclusive workplace where we respect and celebrate differences. RAC reserves the right to close this vacancy early.
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Skills Required
- Proven leadership experience in a busy contact centre environment
- Strong coaching capability and ability to influence without direct ownership of a team
- Experience managing KPIs and driving performance through coaching
- Collaborative and adaptable leadership style
- Excellent communication skills with ability to build trust and rapport quickly
- Demonstrated empathy, resilience and professionalism in challenging situations
- Strong computer literacy and ability to work across multiple systems
- Passion for developing others and maintaining consistent performance standards
- Alignment to RAC values and commitment to an inclusive workplace
- Willingness to work 37.5 hours per week across 7:30am-8:30pm shifts, including scheduled Saturdays on rotation, at Joondalup and West Perth locations
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
