This is a temporary position.
JOB SUMMARY
The Technology Analyst, ServiceNow Developer plays a key role in advancing Marriott’s IT Service Management capabilities by designing, configuring, and enhancing scalable solutions that improve operational efficiency and user experience. This position partners closely with architects, analysts, and business stakeholders to translate needs into effective platform capabilities, automation, reporting, and data-driven improvements. The ideal candidate brings strong technical expertise, a continuous improvement mindset, and the ability to deliver high-quality solutions that support enterprise service delivery, strengthen platform performance, and enable long-term business value.
CANDIDATE PROFILE Education and Experience
Required
- Bachelor’s degree in Information Technology, Computer Science or a related field
- ServiceNow Certified Implementation Specialist (CIS) IT Service Management (ITSM) Certification or equivalent
- 5+ yrs of hands-on experience with ServiceNow ITSM (e.g., Incident, Request, Problem, Change, Knowledge, Service Catalog) and/or related platform capabilities (CMDB, ITOM)
Preferred
- Ability to design and execute ITSM process improvements that align with business objectives and industry best practices
- Knowledge of orchestration for Automating IT Processes
- Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script includes business rules, security rules and workflow development with workflow studio and flow designer
CORE WORK ACTIVITIES
- Architectural Expertise: Design scalable, reliable and high performance ServiceNow solutions that meet both immediate IT Service Management (ITSM) needs and long-term business goals
- Solution Configuration: Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow configurations. Configure and enhance ITSM capabilities (Incident, Request, Problem, Change, Knowledge, Service Catalog) to align with business requirements and industry best practices.
- Development: Develop with workflow studio, flow designer, business rules and service catalog development.
- Innovation: Encourage innovation within the ServiceNow team. Support the exploration of new technologies, methodologies and processes that can enhance the efficiency and effectiveness of the teamwork in support of Marriott business requirements.
- Testing and Quality Assurance: Develop ServiceNow configuration test plans and validate functionality, data integrity and user experience. Address any issues and perform necessary adjustments to ensure the solution meets desired outcomes.
- Data Migration & Data Integration: Develop and document data migration and integration strategies as required to support ITSM processes. Ensure data accuracy, consistency, and lineage across key datasets (e.g., CMDB/CIs, services, users, groups, SLAs/OLAs).
- Data Analysis: Conduct data analysis on service, ticket, and configuration item (CI) data to support data quality and continual improvement initiatives.
- Reporting: Development of custom reporting tables to support business requirements for reporting and analytics.
- Documentation: Creating and maintaining technical documentation, including design documentation, configurations, and user guides.
- Jira story writing: Draft clear, testable user stories in Jira, including acceptance criteria and definition of done, to support Agile delivery and ensure shared understanding across technical and business stakeholders.
- Technical knowledge:
- ITSM applications and their capabilities (Incident, Request, Problem, Change, Knowledge, Service Catalog) including workflows, SLAs, assignments, and notifications.
- Service Portal and/or Employee Center experience (catalog items, knowledge, widgets/components) to improve self-service and user experience.
- CMDB, CSDM concepts, and service modeling (applications, services, dependencies) to support Incident/Problem/Change and reporting.
- Flow Designer / Workflow Studio and automation patterns to standardize fulfillment and reduce manual effort.
- Virtual Agent and/or knowledge-centered service concepts to improve deflection and time to resolution (where applicable).
- Reporting and Performance Analytics to measure ITSM outcomes (e.g., SLA attainment, MTTR, backlog, CSAT) and drive continual improvement.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About UsMarriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
-
Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
-
Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
-
Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
Marriott International Insights
Similar Jobs
What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
