This is a temporary position.
The assignment duration is September 13, 2027.
JOB SUMMARY
At Marriott, Talent Acquisition Support Services and Enablement is a critical function driving seamless, efficient, and scalable hiring processes that support business growth and workforce transformation. This role centers on operational excellence, process enablement, global scale and stakeholder collaboration to empower Marriott’s global talent acquisition teams. The Senior Manager, Talent Acquisition Support Services & Enablement, will own the execution and continuous improvement of TA processes and workflows globally to maximize recruiter productivity, enable global growth, and deliver an exceptional candidate experience. The ideal candidate is a proactive, detail-oriented leader with expertise in TA operations, HR technology, cross-functional project management, and offshore team operations who combines strategic thinking with hands-on execution to optimize recruiting processes and deliver data-driven improvements.
CANDIDATE PROFILE
Education & Experience
Required
- Bachelor’s degree in Human Resources, Business, Talent Acquisition, or a related field.
- 6+ years of experience in talent acquisition, HR operations or digital transformation.
- Proven track record managing cross-functional projects and influencing stakeholders in a matrixed environment.
- Strong problem-solving and consulting skills; ability to translate complex needs into actionable solutions.
- Familiarity with the TA tech landscape, including ATS, CRM, conversational AI, and analytics tools.
- Experience with leading and managing operations of offshore teams
CORE WORK ACTIVITIES
Talent Acquisition Operations & Process Optimization
- Manage and enhance end-to-end TA operational workflows to drive efficiency and consistency across global recruiting teams.
- Partner closely with regional TA leaders, HR, and business stakeholders to identify operational gaps and implement scalable solutions.
- Leverage data and analytics to monitor TA performance, identify bottlenecks, and recommend process improvements.
- Partner with legal, compliance, and data privacy teams to ensure recruiting practices align with local and global regulations.
- Accountable for offshore TA support center of scale, including the execution of operational workflows, audit processes, error reduction, and data-driven insights.
Recruiting Systems & Tools Enablement
- Support the adoption and optimization of core TA systems (e.g., ATS, CRM, scheduling tools) through process alignment, documentation, and user training.
- Monitor system usage and process metrics to identify training needs or system/process enhancements.
Talent Acquisition Process Management & Standardization
- Lead the design, documentation, and continuous improvement of end-to-end recruiting processes, including intake, sourcing, interviewing, offer, and pre-boarding workflows.
- Develop and maintain SOPs, process maps, and training materials for global recruiting teams and hiring partners.
Stakeholder Engagement & Issue Resolution
- Serve as the escalation point for operational issues, ensuring timely resolution and root cause analysis.
- Drive change management and communication efforts during process updates or system rollouts.
Voice of the Candidate & Recruiter
- Champion the voice of recruiters, candidates, and hiring managers in all process and technology design decisions.
- Turn user insights into prioritized, actionable enhancements to processes and workflow efficiencies.
Stakeholder Engagement & Enablement
- Act as a trusted advisor to recruiters, hiring managers, and HR partners by providing training, guidance, and support on TA processes and workflows.
- Gather feedback and conduct needs assessments to drive continuous improvements aligned with user experience and business goals.
- Facilitate cross-functional communication and collaboration to ensure alignment and consistency across regions.
Project Support & Change Management
- Support TA technology projects, including execution, communication, and stakeholder engagement.
- Facilitate alignment across functions, ensuring high adoption and sustained value from new tools or process changes.
Governance & Global Alignment
- Support the governance of TA operational policies and technology usage to ensure compliance with global standards and data privacy requirements.
- Maintain and communicate a global TA operations roadmap aligned with Marriott’s talent strategy and technology investments.
- Develop and deliver operational reporting and dashboards that provide actionable insights to leadership and stakeholders.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About UsSkills Required
- Bachelor's degree in Human Resources, Business, Talent Acquisition, or a related field
- 6+ years of experience in talent acquisition, HR operations, or digital transformation
- Proven track record managing cross-functional projects and influencing stakeholders in a matrixed environment
- Strong problem-solving and consulting skills, with the ability to translate complex needs into actionable solutions
- Familiarity with the talent acquisition technology landscape, including ATS, CRM, conversational AI, and analytics tools
- Experience leading and managing offshore team operations
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
Marriott International Insights
What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
