Sales Specialist
Multi Hotel Sales | Marriott International (Canada)
Position Summary
The Sales Specialist role provides temporary, flexible sales coverage across Multi Hotel Sales teams to support periods of staffing change, leaves of absence, out‑of‑office coverage, or shifts in call volume and demand. This role supports group and catering sales activities, including lead handling, opportunity management, customer communication, and event turnover, while delivering exceptional service aligned with Marriott brand standards.
Qualifications
Required
- High school diploma or GED plus a minimum of 2 years of experience in sales, marketing, guest services, front desk, or a related professional area
OR - A 2‑year post‑secondary degree in Business Administration, Marketing, Hotel & Restaurant Management, or a related field (no prior work experience required)
Preferred
- Experience selling group business in a hotel property or sales office environment
- Knowledge of hotel operations and Food & Beverage
- Understanding of the group sales process and closing techniques
- Experience working in a team‑based selling environment
- Hospitality Management degree
Key Responsibilities
Sales & Opportunity Management
- Respond promptly to incoming group and catering opportunities within predefined parameters
- Qualify, negotiate, up‑sell, and close sales opportunities aligned with hotel and market needs
- Prepare proposals, contracts, and customer correspondence
- Maintain complete and accurate lead and account information in SFAWeb / CI/TY systems
- Re‑solicit non‑managed realized opportunities and follow up on opportunities identified by Sales Executives
Revenue & Market Support
- Verify that booked business aligns with individual hotel parameters
- Understand market conditions, competition, and economic trends to effectively position properties
- Partner with Revenue Management to analyze business needs and make sales recommendations
- Utilize company marketing initiatives and incentives to convert and close business opportunities
Operational & Property Coordination
- Transfer timely, accurate, and complete booking details to on‑property teams
- Turn over events to hotel operations teams for execution of event details
- Support pre‑event up‑selling of products and services
- Act as a liaison between the sales office, property teams, and customers throughout the sales process.
Customer Experience & Relationship Building
- Deliver service excellence to drive customer satisfaction and loyalty
- Build rapport and long‑term relationships with new and existing customers
- Resolve guest issues and escalate concerns as appropriate
- Gather guest feedback and support continuous improvement
Flexible Coverage
- Provide temporary sales support across teams and roles as business needs require
- Step into opportunity management or business development activities during coverage periods
- Perform additional duties as assigned to support business operations
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
