FLEX Project Manager / Business Analyst, ITSM Reporting and Analytics
Marriott International has an exciting opportunity for a FLEX Project Manager / Business Analyst on the Enterprise ITSM Reporting and Analytics team. This dual role is part of a team focused on building, managing, and performing delivery of actionable reporting as part of the Enterprise ITSM Reporting and Analytics team supporting Marriott’s Global Technology operations teams. Our team goal is to provide meaningful data to the business in order to drive continual improvement of technology delivery and service for the benefit of our customers.
The successful candidate will have the following competencies:
• Be able to perform a dual role as both a Project Manager and a Business Analyst, with responsibility for managing ITSM reporting projects, building data definitions, gathering requirements, and managing the workflow of our high-performing reporting team
• Experience with managing and/or deploying ITSM and ITIL related operations projects with a take charge attitude and a strong drive for success
• Have a passion for data and analytics technologies
• Ability to resolve complex issues and provide input for decisions
• Collaborate on multiple projects with multiple stakeholders to ensure successful completion
• Be able to act as a Scrum Master for the reporting team and potentially other practice teams to drive work management
Education and Experience
Required:
• 5+ years’ experience in IT project management implementing enterprise data capabilities and products
• Undergraduate degree or equivalent experience
• Experience defining and implementing ITSM Metric governance
• Experience leading complex data initiatives with multiple stakeholders and end users including both technical and non-technical partners.
• Demonstrated record of managing projects from inception to successful implementation.
• Ability to build positive and collaborative relationships with stakeholders at multiple levels
• Experience collecting requirements, building work management processes, and building metric definitions
• Ability to write technical documentation
Preferred Skills and Expertise:
• Experience with Atlassian (JIRA/Confluence)
• Experience with managing SharePoint sites
• Experience with Service Now reporting platform
• Experience with both PowerBI and cloud data warehouse services
• Experience running Scrum with familiarity with Kanban
• Proficiency in data audit and enforcing data standards
• Experience defining and implementing data governance process
• PMP or CBAP certification (nice to have)
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About UsMarriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
