FLEX Program Manager

JOB SUMMARY

At Marriott International, the Marriott Digital Services (MDS) Velocity Team is our high-impact digital marketing taskforce—designed to move fast, think smart, and deliver real results. They specialize in time-sensitive projects that elevate hotel visibility, optimize online presence, and drive performance where it matters most. Agile, focused, and outcome-driven, they are the go-to team for turning digital challenges into measurable wins.

The FLEX Program Manager for the MDS Velocity Team is responsible for defining the quarterly strategy and ensuring effective execution. The Velocity Team supports all departments within Marriott Digital Services (MDS) by delivering short-term, one-time initiatives that drive direct client impact on MDS enrollments. This role is accountable for collecting project requests across the organization, prioritizing initiatives, and developing a strategic roadmap aligned to business objectives.

In addition, the FLEX Program Manager oversees the day-to-day operations of the Velocity Team. Responsibilities include onboarding new initiatives, establishing tracking and measurement mechanisms, managing projects through completion, and communicating outcomes to stakeholders. This role serves as the primary point of contact for all ongoing and upcoming initiatives processed through the Velocity Team.

The FLEX Program Manager is expected to remain current on MDS Programs and Products, guidelines, best practices, and enterprise initiatives. While maintaining a broad understanding of the business, this individual also serves as a subject matter expert in designated focus areas and regularly liaises with related product, program, and business owners. This position reports to the Director, MDS Case Management.

Marriott Digital Services is an in-house digital services team. MDS provides hotels with a variety of digital and marketing services, and functions as an agency-like model within the Global Digital organization.

CANDIDATE PROFILE 

Education and Experience

Required

• Bachelor’s degree in marketing, communications, advertising, or related field.
• 3+ years of relevant work experience (digital marketing, project management, content management, communications, etc.)

Preferred

• Experience with content management systems, project management platforms, and Excel a plus

CORE WORK ACTIVITIES

Managing Work, Programs, and Policies 

• Provides people leadership for the Velocity Team, including workload management and performance oversight.
• Develops specific goals and plans to prioritize, organize, and accomplish work for MDS Velocity Team. 
• Project manages and supports short‑term initiatives, ensuring timely execution and alignment with business priorities.
• Creates efficiencies with workflows and resourcing teams / vendors to streamline day-to-day operations.
• Employs a laser focus on scalability and cost recovery when launching new (or revising existing) projects and strategies.   
• Participates in resource staffing activities, contributes to staffing models as needed. 
• Works cross-functionally with other MDS departments as needed to align workflows, deliverables and project roles. 
• Manages the backlog and roadmap for owned vertical and partners closely with Global Digital stakeholders, MDS Operations and MDS Client Services to inform prioritization.

Ensures effective client and stakeholder communication

• Collects specific information from stakeholders regarding expectations, timelines and training needs. 
• Confirms and aligns project scope through a formal intake process.
• Ensures appropriate documentation is delivered throughout project engagement.
• Monitors the impact of the project versus goals and proactively communicates with stakeholders.
• Continues to add to project backlog based on feedback from clients and stakeholders.
• Develops and informs communication plans to support updates.

Manages deliverables within expected timelines

• Reviews all client deliverables to ensure that they are on strategy and meet quality expectations.
• Establishes digital key performance indicators (KPIs).
• Makes strategic recommendations for additional services/tactics to enhance programs to meet goals.
• Engages in frequent, active engagement with corporate Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital programs and initiatives.

Managing Team 

• Directs relevant project work and priorities of FLEX staffers, contractors, and vendors as needed. 
• Establishes priorities for executing work across all applicable programs, stages, etc. and monitors bandwidth of team across projects.
• Monitors the work of contractors and vendor teams to ensure it is completed on time and meets expectations.
• Facilitates hiring activities and new associate onboarding/training as needed. 
• Represents team in resolving situations.
• Manages the flow of questions and directs questions.

Owning Relationships 

• Works cross-functionally with new/existing corporate teams to advance scalability and operational efficiencies.
• Identifies and builds new cross-functional partnerships and relationships with Marriott Digital, Global Operations, and other teams. Builds mutually beneficial relationships to advance scalable solutions for hotels. 

Project & Process Management

• Manages project workflows and schedules in project management tools (ClickUp, etc.) as needed to reflect needs.
• Proactively reviews project workflows, advances revisions to improve execution efficiency/cost effectiveness. 
• Meets changes to business priorities by determining impacted areas, processes with problem-solution mindset.

Measurement and Accountability 

• Regularly reviews and refines processes and quality of work standards to ensure all projects continue to support overarching Marriott Digital strategies, goals and SLAs.
• Provides analysis and context to educate and inform executive stakeholders on project status and direction. 
• Establishes and maintains complete and up-to-date information to ensure accurate reporting.

Vendor Management

• Manages participation across projects in order to meet quality, workflow standards, and SLA expectations. 
• Manages resourcing efficiencies as needed.
• Onboards and manages new vendors and agencies to bring additional scale and capabilities to MDS.

Demonstrating and Applying Discipline Knowledge 

• Serves as MDS subject matter expert to MDS associates, answers questions, trains and supports team as needed. 
• Manages development of training plans and project documentation, partnering with MDS Client Relations team.
• Leads efforts to streamline and create increased efficiencies between teams. 

Additional Responsibilities

• Continual education and self-growth through reading industry blogs, white papers, cases studies, research briefs, etc. 
• Attends relevant industry conferences, training and seminars.
• Performs other reasonable duties, such as special projects, as assigned by manager and MDS Leadership Team. 
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with direct reports, department managers, and external teams.
• Manages time effectively and conducts activities in an organized manner.
• Informs, updates, and provides information to supervisors, co-workers, and subordinates in a timely manner.
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides timely, accurate, and detailed status reports as requested.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.