Your main goal is high fleet readiness and uptime for the current deployment.
What you'll do:
Site surveys: Assess deployment locations before installation. Check site conditions, infrastructure, power, communications, and physical and environmental limits. Record your findings to support integration planning.
Field installation: Install, set up and configure systems at customer sites. Make sure each installation meets technical and operational requirements before handover.
System configuration and validation: Configure and validate deployed systems, including new capabilities before they go into operational use.
Field troubleshooting: Be the main troubleshooter in the field. Diagnose and fix hardware, software and subsystem issues quickly to keep operations moving.
Maintenance and sustainment: Own parts readiness, scheduled and unscheduled maintenance, and fleet sustainment.
Field modifications: Carry out approved changes to fielded hardware and systems.
Configuration management: Keep accurate configuration records for all deployed assets.
Technical decisions: Make field-level technical decisions, with input from the Field Integration Engineer.
Integration support: Support integration planning and help with execution tasks. Contribute to long-term fixes and root cause analysis by collecting field data and reporting findings.
Customer support and training: Give customers technical support and hands-on training on system setup, operation and upkeep.
Cross-team coordination: Work closely with engineering, operations, logistics and customer teams to fix issues and keep deployments ready.
Thorough, accurate site surveys that make installations go smoothly
Installations finished on schedule and to spec
High system readiness and uptime across deployed assets
Quick, effective fixes for field issues
Accurate configuration and maintenance records
Customers who are trained and confident using the systems
- The job generally requires lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching and carrying.
On-site in Frisco, Texas
Up to 50% travel
Primary duties
Additional responsibilities
How we measure success
Physical requirements
Travel and location
Required Qualifications:
One of the following:
A high school diploma or equivalency certificate with a STEM focus, plus 5+ years of experience as a Telecommunications Technician, Field Engineering Specialist or in an engineering role
A bachelor's degree in an engineering or technology field
2+ years of experience working with electrical and radio-frequency (RF) systems
Hands-on experience with site surveys and field installation of technical systems
Deep expertise in communications systems, including installing, integrating and testing radios, datalinks, antennas and network equipment in the field
A proven, hands-on record troubleshooting complex technical systems in field or operational settings
Experience with maintenance, sustainment and configuration management
The ability to make sound technical decisions under time pressure in austere environments
Clear communication, including training customers and working across teams
Ability to obtain a Secret security clearance
Preferred Qualifications:
- Experience working in electrical and RF environments, including power distribution, cabling, grounding, antennas, RF equipment and electromechanical systems
Skills Required
- Demonstrated troubleshooting and mechanical or maintainer experience
- Ability to work independently and contribute effectively within a small, high-performing team
- Strong written and verbal communication skills in customer-facing technical environments
- Experience operating in dynamic, unpredictable, or austere environments
- Customer-focused mindset with strong accountability and follow-through
- Ability to acquire and maintain Shield AI Air Vehicle Operator Certification
- Ability to pass a background check and drug screening
- Ability to pass medical and dental screenings as required by customers
- Ability to obtain and maintain a Secret DoD security clearance as required by customers
- Experience leading complex technical troubleshooting efforts
- Avionics or electronics troubleshooting and repair experience
- Internal combustion engine repair and performance knowledge
- Experience supporting UAS operations in land or maritime environments
- FAA ratings, including Part 107, Private Pilot, Commercial, Instrument, or CFI
What the Team is Saying
Shield AI Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as excellent, with dental/vision and mental‑health support, and ancillary protections like life and disability appearing in benefit summaries. The breadth and perceived affordability of coverage are highlighted as a standout component of the package.
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Parental & Family Support — Paid parental leave is featured alongside enhanced maternity benefits, fertility and childcare support, and onsite resources such as a Mother’s Room. These elements are positioned as competitive and above the minimal baseline for the company’s stage.
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Equity Value & Accessibility — Equity is granted to all full‑time hires, with RSUs, double‑trigger tax timing, and tools to model scenarios (e.g., through Carta Tax). Communications also reference a transition from options to RSUs, reinforcing access and maturity of ownership programs.
Shield AI Insights
What We Do
At Shield AI, you won't wait years to see your work reach the field. You'll build hardware and software that operates in the real world right now, in the hands of the people who depend on it. Hivemind, our AI pilot, has been flying since 2018. It has flown more than 30 platforms, including an F-16, and it now sits under a U.S. Air Force production contract for Collaborative Combat Aircraft. When you write code or shape a system here, you contribute to technology with a proven flight record and a clear production future. V-BAT flies intelligence, surveillance, and reconnaissance missions with an operational record that stretches from Ukraine to the Indo-Pacific. It delivers eyes where they matter most, in the most demanding conditions on earth. The teams behind it watch their work get tested where the stakes are real. X-BAT takes its first flight this year. It's an AI-piloted fighter that needs no runway, built to operate where traditional aircraft can't. Join now and you help shape a program at its earliest, most formative stage. That's the kind of ground-floor work that defines a career. Do the most impactful work of your life, on problems that matter. Autonomy at this level asks a lot of you. You'll take on problems in perception, planning, and control that few teams anywhere are equipped to solve. You'll work across disciplines, from aerospace and robotics to machine learning and systems engineering, alongside people who hold themselves to an exacting standard and expect the same from you. Our mission is clear: protect service members and civilians with intelligent systems. That purpose runs through every decision, every design review, and every deployment. It's why the work here carries a weight you can feel. Ready to join our mission? Explore our open roles and find where you fit.
Why Work With Us
Founded in 2015 by a former Navy SEAL, Shield AI builds AI pilots and uncrewed aircraft. Veterans aren't an afterthought here, they're at every level. It's why the work carries weight: AI pilots and uncrewed aircraft flying real missions, from Ukraine to the Indo-Pacific, protecting service members and civilians.
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Shield AI Teams
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Shield AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
